Shelita McIntosh
Clarksville,TN
Summary
High energy, high performing leader Dedicated to achieving results and mastering metrics, and targets. Skilled in customer/clientele engagement and interaction. Ability to train incoming staff members and promote inclusivity and diversity in the workplace Quality Service Leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Student Development Specialist
Meharry Medical College
Nashville, TN
08.2021 - Current
- Promoted to Student Development Specialist to develop a program to assist students with developing, evaluating, and implementing career, education and employment plans
- Plans workshops and events
- Manages specialized programming for Bloomberg scholars
- Conducts market research and adopt best practices for student support services
- Maintains data to support fiscal and technological resources in
- Advocated for students to access available resources.
- Helped students develop organizational, time management and study skills.
- Provided resources to support students in achieving career goals.
Admissions Manager
Meharry Medical College
Nashville, TN
05.2018 - 08.2021
- Promoted to Admissions Manager, ensured that medical, dental, and graduate schools were professionally organized and kept up to date with necessary paperwork
- Organized interview days by staying in constant communication with applicants, campus operations, and members of admissions committees
- Ensured that all admissions policies were being followed by each admissions committee
- Participated in community outreach and local college/career fairs
- Navigated CollegeNet, Banner, AADSAS, and AAMCAS
- Maintained detailed calendar of interviews, meetings and phone calls.
- Answered challenging enrollment questions and handled special student cases.
- Interviewed potential students in person and by phone before potential acceptance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Adopted practices to maintain duties remotely while navigating COVID-19
Administrative Assistant Sr
Meharry Medical College
Nashville, TN
08.2015 - 05.2018
- Assisted in development and implementation of office procedures and work schedules
- Planned, scheduled and facilitated meetings
- Acted as liaison with other departments, faculty, staff, students and external organizations and responded to inquiries regarding department policies, procedures and functions
- Composed formats and type correspondence using PC applications including word processing, excel, Banner, and PowerPoint
- Managed meetings, appointments, and reports
- Assisted directors as needed with student insurance, admissions, and financial aid
- Served on Student Housing and Staff Retreat Committees
- Assisted financial aid with intake and timesheets for federal work study students
- Navigated banner to pull and calculate divisional budgets
- Advised students through graduation clearance process
- Conducted team building activities for division and critical thinking activities for students
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Coordinated office activities and public events.
- Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff.
- Conducted research to assist with routine tasks and special projects.
Patient Care Advocate
Accredo Specialty Pharmacy
Nashville, Tennessee
09.2014 - 05.2015
- Provided quality customer service to patients with chronic illnesses by empathizing and catering to their needs
- Developed rapport to create safe and trusting environment for care.
- Delivered medical benefits to ensure patients had access to adequate healthcare
- Successfully set up shipments and managed $100,000 weekly of specialty medications
- Professionally complied with HIPAA requirements and ensured patient confidentiality
- Actively enforced company’s policies to become more patient centric
- Reviewed and solved account and billing discrepancies.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Basic Grant Writing Certificate -
Advanced Grant Writing Certificate - undefined
Advanced Microsoft Excel April 2019 Change Management Certificate - undefined
Foundations of Project Management Certificate - undefined
MBA -
Trevecca Nazarene University
Nashville, TN12.2019
Bachelor of Arts - Psychology
Fisk University
Nashville, TN05.2014
Skills
- Crisis Intervention
- Individual and Family Support
- Developing Relationships
- Admissions Processes
- Scholarships and Grants Exploration
- Listening Actively
- Community Engagement
- Presentation Development
- Community Organization
- Outreach Activities
- Event Planning
- Program and Services Promotion
- Job Fairs
- Program Development and Implementation
- Time Management
- Prepare Budgets
Timeline
Student Development Specialist
Meharry Medical College
08.2021 - Current
Admissions Manager
Meharry Medical College
05.2018 - 08.2021
Administrative Assistant Sr
Meharry Medical College
08.2015 - 05.2018
Patient Care Advocate
Accredo Specialty Pharmacy
09.2014 - 05.2015
Basic Grant Writing Certificate -
Advanced Grant Writing Certificate - undefined
Advanced Microsoft Excel April 2019 Change Management Certificate - undefined
Foundations of Project Management Certificate - undefined
MBA -
Trevecca Nazarene University
Bachelor of Arts - Psychology
Fisk University