SHELITA MCINTYRE
Houston,TX
Summary
Dynamic Client Experience Specialist with a proven track record at Hear USA, excelling in client relationship management and creative problem-solving. Adept at utilizing CRM software to enhance customer retention strategies while demonstrating exceptional communication and empathy. Committed to delivering outstanding service and fostering positive client interactions.
Customer-focused Client Experience Specialist known for high productivity and efficient task completion. Possess specialized skills in client relationship management, problem-solving, and communication strategies. Excel in empathy, adaptability, and active listening to enhance client satisfaction and loyalty. Committed to delivering exceptional service by leveraging these soft skills in every interaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing student pursuing full-time employment with weekend and evening shift options.
Overview
8
8
years of professional experience
Work History
Client Experience Specialist
Hear USA
Houston, Texas
04.2024 - 05.2025
- Executed verification of benefits and document scanning for operational efficiency.
Managed client communications through phone and email, ensuring clarity.
Coordinated appointment scheduling while prioritizing time management.
Facilitated customer check-in/out procedures to enhance service experience.
Collected patient forms and maintained organized records.
Handled UPS package preparation and receipt for streamlined logistics.
Participated in training sessions and 1:1 meetings to support professional development.
Ensured office cleanliness and adherence to sanitation protocols. - Maintained accurate client records using electronic management systems.
- Participated in brainstorming sessions focused on creating innovative ways to improve the overall customer experience.
- Assisted with developing marketing campaigns targeted towards existing customers in order to increase loyalty and retention rates.
- Utilized various software programs such as CRM systems, databases, and spreadsheets to track customer interactions and store relevant data.
Sales Account Executive
Noble Partnership Inc
Houston, TX
01.2024 - 03.2024
- I worked under entrepreneur and business owner, Rita Demoz. The team is partnered with a couple of government funded programs that target financial relief for lower income communities. The Affordable Connectivity Program and the Affordable Care Act have created the opportunity for us to help citizens gain access to free mobile services and free healthcare. This role places us in the heart of Houston, interacting with families who are in need of government assistance. (Moved on from this position as I developed concerns for my safety.)
Client Experience Representative
Rover Oaks Pet Resort
Katy, Texas
09.2023 - 01.2024
- Rover Oaks Pet Resort is a multipurpose facility that provides services for dog owners, such as daycare, grooming, training, and boarding (available for a select number of cats as well). My position places me as the first face seen when clients enter the lobby, needing assistance. Our team is entrusted to greet customers and engage in a manner that leaves them feeling confident in their choice of choosing Rover Oaks to schedule their pet care needs.
- Provided exceptional customer service to pet owners and their pets.
- Assisted clients with reservations and inquiries efficiently.
- Coordinated pet care services to ensure client satisfaction.
- Maintained accurate client records and appointment schedules.
- Resolved client issues promptly and professionally.
Client Services Representative
Operation Kindness
Carrollton, Texas
07.2022 - 08.2023
- Operation Kindness is a private animal shelter for cats and dogs. My roles included answering phone calls, responding to emails, counseling clients and potential adopters on the animals of their interest, presenting all known information regarding the animals' behavior and condition, followed by conducting the introductions between animals and clients, and processing the necessary paperwork, sending animals to their new homes.
- Collaborated with team members to enhance overall client service strategies.
- Assisted in training new staff on customer service best practices and procedures.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
Hostess
Local Table
Katy, Texas
10.2021 - 07.2022
- Greet and welcome our guests with a smile and professional attitude, while dressed in businesswoman attire. Use critical thinking skills to determine where guests will receive the best service, dependent on the state of our servers’ sections (how many tables they currently have, and the time their tables have been seated).
- Managed reservation system to optimize table turnover and guest flow.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new staff on hosting procedures and customer service standards.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Canine Coach & Front Desk
Dogtopia of Cypress
Cypress, Texas
11.2019 - 04.2021
- I began with this company in their front desk position, where my responsibilities consisted of scheduling appointments, answering phone calls, and providing information to customers and potential pet parents regarding the facility and its services. My ability to connect with the dogs led them to make me an addition to the canine coach team, which was responsible for dogs of all ages, sizes, play styles, and temperaments in the playrooms.
- Managed daily playgroups to ensure safety and engagement.
- Mentored junior staff on best practices for dog handling.
- Conducted behavior assessments to identify training needs.
- Maintained clean and organized play areas for optimal safety.
Barista/Cashier
L3 Craft Coffee
Cypress, TX
08.2018 - 09.2019
- Crafted espresso drinks and non-espresso drinks for customers. Prepped pastries and small meals that were offered. Processed customer payments using a Square technology device.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of work area and equipment.
- Managed inventory and restocked supplies as needed throughout shifts.
- Developed knowledge of coffee origins and brewing methods for customer engagement.
- Handled cash transactions accurately while ensuring a positive customer experience.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
Ranch Hand
2K Stables
Hockley, Texas
07.2018 - 08.2019
- Maintained the health and well-being of boarding horses while following instructions for each individual horse and owner. I made sure the property was clean and a safe environment for the horses and their owners.
- Managed inventory of feed, supplies, and equipment for efficient operations.
- Operated tractors and farm equipment for various tasks.
- Assisted in the daily care of livestock, including feeding and watering animals.
- Performed general ranch maintenance such as cleaning stalls, barns, and other areas.
- Cared for livestock and monitored health and living spaces.
Server
Locatelli’s
Cypress, TX
06.2017 - 07.2018
- Served food, drinks, and alcoholic beverages to customers while practicing food-handling safety. Prepped fruits and vegetables (cutting) in the kitchen for some of the restaurant meals. Made sure guests were attended to in a proper amount of time.
- Collaborated with kitchen staff to coordinate special requests and dietary needs.
- Processed customer payments using point-of-sale systems efficiently.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Engaged with guests to enhance their dining experience and build rapport.
- Handled customer complaints professionally to ensure satisfaction during visits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Bachelor of Science - Writing for Film and Television
Los Angeles Film School
Los Angeles, CA07-2027
Skills
- My working experiences have almost always involved customer service and human interaction, my strong suit is building relationships with customers and guests of the establishment for which I am working, and I take pride in accommodating others and considering their preferences and needs in a professional manner, other skills and qualities include organization, basic computer knowledge, familiarity with Microsoft Office, effective communication and writing skills, time management, creativity, adaptability, coachability, and critical thinking
- Customer service
- Client relationship management
- Creative problem solving
- Time management
- Organizational skills
- Data entry and management
- Client retention strategies
- CRM software expertise
- Strong empathy
- Exceptional communication
- Emotional intelligence
- Attention to detail
- 44 wpm typing speed
Timeline
Client Experience Specialist
Hear USA
04.2024 - 05.2025
Sales Account Executive
Noble Partnership Inc
01.2024 - 03.2024
Client Experience Representative
Rover Oaks Pet Resort
09.2023 - 01.2024
Client Services Representative
Operation Kindness
07.2022 - 08.2023
Hostess
Local Table
10.2021 - 07.2022
Canine Coach & Front Desk
Dogtopia of Cypress
11.2019 - 04.2021
Barista/Cashier
L3 Craft Coffee
08.2018 - 09.2019
Ranch Hand
2K Stables
07.2018 - 08.2019
Server
Locatelli’s
06.2017 - 07.2018
Bachelor of Science - Writing for Film and Television
Los Angeles Film School
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