Shelita Smith
Houston,TX
Summary
Versatile and dedicated, with a proven track record in customer support and compassionate care, notably at Memorial Hermann Hospital. Excelled in roles requiring strong multitasking and a clean driving record, enhancing operational efficiency and client satisfaction. Skilled in dental impressions and teamwork, consistently achieving positive outcomes in high-pressure environments.
Professional driver with proven track record in safely transporting passengers. Strong focus on punctuality, route planning, and ensuring passenger comfort. Known for effective teamwork, adaptability, and communication skills. Reliable and adept at responding to changing schedules and traffic conditions.
Experienced with navigating complex routes and ensuring passenger safety. Utilizes strong communication skills to manage diverse passenger needs effectively. Track record of reliability and punctuality in all aspects of transportation duties.
Overview
26
26
years of professional experience
Work History
Bus Driver
Spring ISD
Houston, TX
11.2019 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Conducted pre-trip inspections of bus for safe operation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
Waitress
Denny's Restaurants Franchise Association
12.2002 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Dental Assistant
Smiles Brands
08.2016 - 07.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Nurse Aid
Memorial Hermann Hospital
07.2011 - 04.2015
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
Call Center Representative
Bargain Network
01.2009 - 10.2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Housekeeper
La Quinta Inn & Suites In
06.2008 - 10.2008
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Call Center Representative
Allied Data Corporation
12.2007 - 04.2008
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Waitress
Red Lobster
01.2007 - 10.2007
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Cashier
Walmart
03.2006 - 01.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Piccadilly Cafeteria
07.2005 - 03.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
McDonald's Restaurant
06.2004 - 07.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Housekeeper
Courtyard by Marriott
11.1998 - 03.2001
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Alfred Bonnabel High School
Metairie, LAMedical Assistant - Medical Assistant
Eastern College of Health Vocations
Metairie, LADental Assistant
Everest Institute
Houston, TXSkills
- Clean driving record
- Strong multitasking
- Dental impressions
- Compassionate caregiver
- Patience and empathy
- Work ethic and integrity
- Customer support
- Customer assistance
- Teamwork
- Call center customer service
Timeline
Bus Driver
Spring ISD
11.2019 - Current
Dental Assistant
Smiles Brands
08.2016 - 07.2017
Nurse Aid
Memorial Hermann Hospital
07.2011 - 04.2015
Call Center Representative
Bargain Network
01.2009 - 10.2009
Housekeeper
La Quinta Inn & Suites In
06.2008 - 10.2008
Call Center Representative
Allied Data Corporation
12.2007 - 04.2008
Waitress
Red Lobster
01.2007 - 10.2007
Cashier
Walmart
03.2006 - 01.2007
Cashier
Piccadilly Cafeteria
07.2005 - 03.2006
Cashier
McDonald's Restaurant
06.2004 - 07.2005
Waitress
Denny's Restaurants Franchise Association
12.2002 - 08.2023
Housekeeper
Courtyard by Marriott
11.1998 - 03.2001
High School Diploma -
Alfred Bonnabel High School
Medical Assistant - Medical Assistant
Eastern College of Health Vocations
Dental Assistant
Everest Institute