Shell Humphrey

Renovate hurricane damaged properties

• Supervised between project team members and clients to ensure effective communication throughout the duration of the project
• Kept project teams on-task with proactive control of budgets, schedules and scopes
• Monitored design processes from conceptual phase through construction
• Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions
• Implemented change management processes when issues arose to keep project moving forward and adjust to shifted priorities
• Ensured compliance with relevant regulations during all stages of a project's lifecycle
• Provided guidance to team members on how to overcome obstacles during the course of a project
• Identified potential risks associated with projects and developed mitigation strategies
• Displayed strong telephone etiquette, effectively handling difficult calls
• Exceeded customer satisfaction by finding creative solutions to problems
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

R&R Roofing on military base housing.

• Supervised projects to uphold schedule requirements and quality demands.
• Maintained daily logs of labor and equipment used on-site.
• Trained new employees in OSHA safety regulations, operational procedures, and company policies.
• Assessed work area conditions for potential hazards or risks.
• Ensured all workers adhered to company policies and procedures.
• Created detailed reports on job progress and submitted them to management on time.
• Inspected tools, materials, and equipment to ensure quality standards were met.
• Managed sites by focusing on safety, operations and productivity.
• Planned and managed manpower and resource requirements to support project activities.
• Planned material and equipment needs to drive on-time delivery in concert with project schedule.
• Supported project quality assurance and quality control planning for assigned tasks.

Renovating storm damaged properties

• Analyzed customer goals and identified solutions to meet their expectations to ensure a positive project outcome.
• Priced out products and services for customers and closed out contract negotiations.
• Maintained open communication with crew members and customers, resulting in successful project outcomes
• Assisted with customer requests and answered questions to improve satisfaction
• Followed-up with clients after installations to assess quality service and customer satisfaction
• Recognized by management for providing exceptional customer service.
• Participated in regular training sessions on new products, services, and industry trends

Renovation, Remodeling and New Construction

• Assisted with customer requests and answered questions to improve satisfaction
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Approached customers and engaged in conversation through use of effective interpersonal and people skills
• Ensured compliance with local codes regarding building regulations
• Repaired damaged structures with appropriate materials including wood and metal components
• Met company and OSHA safety guidelines for work site operations to minimize worker risk
• Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs
• Monitored progress of construction activities making sure deadlines were met
• Worked productively as lead or helping team member to drive customer satisfaction
• Utilized electrical, plumbing and HVAC expertise to complete projects and adhere to timelines
• Coordinated phases of construction projects from inception to completion
• Performed various carpentry tasks such as constructing walls, installing doors, windows and siding
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Installed structures or fixtures using hand or power tools per plan drawings
• Acted as subject matter expert to provide industry insight and assist coworkers.

• Identified potential hazards on the premises and took appropriate measures to reduce risks
• Developed and implemented strategies for cost-effective maintenance operations
• Provided technical guidance to staff members regarding repair techniques and safety protocols
• Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill
• Managed budgeting processes for maintenance projects and monitored expenditures
• Coordinated with contractors for major repairs or renovations to buildings and grounds
• Kept abreast of changes in local building codes related to property maintenance
• Performed routine maintenance tasks such as painting, carpentry, plumbing, electrical work, and appliance repairs
• Repaired heating and cooling systems, water heaters, and other major appliances
• Inspected properties and identified maintenance needs

• Assisted in the fabrication of sheet metal ducts for ventilation systems
• Wired both line and low voltage to heating and cooling equipment
• Conducted brazing, threading pipe and [Type] tasks to complete service calls
• Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork
• Troubleshot HVAC system issues using appropriate tools and test equipment
• Interpreted construction drawings and cut sheets in field

• Assisted in the fabrication of sheet metal ducts for ventilation systems
• Performed installation of residential and commercial HVAC systems, including air conditioning units, furnaces, heat pumps, air handlers, and ductwork
• Interpreted construction drawings and cut sheets in field