Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shell Rice-Williams

Roseland,NJ

Summary

A dedicated and detailed-oriented auditor, with demonstrated aptitude in telecommunications, network design, IT support services, project management, client relations, cost and budget analysis, account management, contract negotiations, billing invoicing, troubleshooting, research and development and invoicing. Additional capabilities include conflict resolution, policies and procedures, and process improvement. Displays strong problem-solving and analytical skills and optimal efficiency. A technically proficient and innovation proven performer, who enables an organization to operate at maximal productivity.

Overview

14
14
years of professional experience

Work History

Senior Auditor

Tangoe, Inc.
12.2011 - 07.2023

· Managed $16M in Monthly client spend.

· 2020-2023 closed annualized savings 12.5M

· 2020-2023 Identified annualized savings 15.2

· Investigated discrepancies discovered during auditing process.

· Consulted clients on internal control systems development and audit program improvements.

· Prepared working papers, reports and supporting documentation for audit findings.

· Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.

· Collected and reported monthly expense variances and explanations.

· Worked well in a team setting, providing support and guidance.

· Skilled at working independently and collaboratively in a team environment.

· Guided client in developing remediation plan based on audit findings and recommendations.

Training and monitored international client auditors

Account Consultant

Control Point Solutions
10.2009 - 12.2011

· Obtained and reviewed vendor contracts, customer service records, report and tariffs for Fortune 5000 clients to ensure accurate contract compliance, accurate billing, services and equipment.

· Analyzed and audited telecom invoices using both automated and manual approaches.

· Filed disputes with vendors and managed disputes process to closure with vendor and clients.

· Reviewed and interpreted facility orders, network design orders and circuit layout orders.

· Hosted client-facing meetings, prepared monthly reports and presentations.

Education

Bachelor of Science - Computer Science

St. Johns University
Queens, NY

Skills

  • Annual Audit Plans
  • Auditing and Attestations
  • Negotiation and Conflict Resolution
  • Microsoft Office
  • Regulation and Compliance
  • Written and Oral Communications
  • Critical Thinking and Analysis
  • Reports and Documentations
  • Complex Problem Solving
  • Network Diagnostics
  • Data Communications
  • Voice Communications

Timeline

Senior Auditor

Tangoe, Inc.
12.2011 - 07.2023

Account Consultant

Control Point Solutions
10.2009 - 12.2011

Bachelor of Science - Computer Science

St. Johns University
Shell Rice-Williams