Shell Wojtas
Florissant,CO
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
10
10
years of professional experience
Work History
Bartender FOH Lead
Shugas
08.2020 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
Beertender & Lead Server
Evil Czech Brewery
10.2014 - 08.2020
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
Education
Associate of Applied Science - Baking & Pastry Arts / Culinary Arts
Ivy Tech Community College
South Bend12-2015
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Service-oriented mindset
- Suggestive selling
- Drink preparation techniques
Timeline
Bartender FOH Lead
Shugas
08.2020 - 11.2024
Beertender & Lead Server
Evil Czech Brewery
10.2014 - 08.2020
Associate of Applied Science - Baking & Pastry Arts / Culinary Arts
Ivy Tech Community College
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