Shella Mauze
Valley Stream,NY
Summary
Highly- qualified Housekeeping Director. 19 Years record of success in hospitality operations. Bringing expertise in budget administration, inventory controls and schedule management. Knowledgeable about chemical handling, safety and cleaning procedures. Dedicated to creating comfortable, clean environment. Motivates, trains and manages team to meet daily expectations.
Overview
25
25
years of professional experience
Work History
Director of Housekeeping
Bristal Assisted Living / Encore Luxury Living
Jericho, NY
09.2017 - 06.2022
- Assigned housekeeping staff to specific shifts and apartments based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Directed team of 18 personnel in busy assisted and independent living with 150 apartments
- Evaluated employee performance and recommended promotions, transfers, dismissals and developed improvement plans.
- Maintained required records of work hours, budgets and payrolls.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Housekeeping Supervisor
Arlo Hotel
231 Hudson Street, NY
01.2014 - 09.2017
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Worked with front desk to respond promptly to all guest requests.
- Directed team of 35 team members in busy hotel with 125 rooms.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Adhered to safety protocols by enforcing proper equipment usage.
Front Desk Agent /Night Auditor
Holliday Inn Manhattan Financial District
Brooklyn, NY
01.2014 - 01.2016
- Welcomed each new arrival guests pleasantly and confirmed reservations and identification. Issued room keys to guests upon check-in and answered questions regarding hotel. Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered 40+ telephone calls on busy day promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Housekeeping Supervisor /Assistant Director of Housekeeping
Mount Sanai Hospital
Long Island City, NY
09.2001 - 01.2016
- Complies with JCAHO and DOH regulations in preparation for facility emergency inspection or annual inspection.
- Oversees purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
- Increased employee performance through effective supervision and training
- Created and implemented training programs to enhance employee performance
- Evaluated employee performance and developed performance improvement plans.
- Directed team of 50 to 74 people in busy hospital.
Education
Bachelor of Science - Hospitality Management
New City College of Technology
Brooklyn, NY06.2017
Associate of Science - Tourism And Hospitality
Kingsborough Community College
Brooklyn NY06.2004
Skills
- Budget administration
- Training and mentoring
- Inter-department collaboration
- Payroll understanding
- OSHA Requirements
- Performance Evaluation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of up to 75 staff members.
- Collaborated with team of 20 people in the opening of new properties (Assisted Living, Independent living)
- Past 7 consecutive years DOH inspection with zero deficiency.
Timeline
Director of Housekeeping
Bristal Assisted Living / Encore Luxury Living
09.2017 - 06.2022
Housekeeping Supervisor
Arlo Hotel
01.2014 - 09.2017
Front Desk Agent /Night Auditor
Holliday Inn Manhattan Financial District
01.2014 - 01.2016
Housekeeping Supervisor /Assistant Director of Housekeeping
Mount Sanai Hospital
09.2001 - 01.2016
Bachelor of Science - Hospitality Management
New City College of Technology
Associate of Science - Tourism And Hospitality
Kingsborough Community College
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