Shella Reyes
19911 68th Ave W Apt. 3,WA
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
2
2
years of professional experience
Work History
Key Carrier
TJ Maxx, TJX Companies
11.2021 - 11.2023
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork
- Oversaw team of [Number] employees
- Designed and built over [Number] displays to generate customer interest in store merchandise
- Successfully drove new product lines to increase annual profits by [Number]%
Skills
- Customer Service Management
- Staff Oversight
- Team Training and Development
- Team Member Development
- Staff Training
- Task Delegation
Timeline
Key Carrier
TJ Maxx, TJX Companies
11.2021 - 11.2023
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