Shellane Gasparini

My job consists, first and foremost, of being a people person. I have been trained to assist customers in all aspects of their shopping experience., including setting up reward accounts, assisting with location of products, administering returns and exchanges, Cashiering as needed, money orders, Western Union, CT. lottery and answering the main phone line. I have been enlisted to open the store and place tills into the registers. I conduct all necessary paperwork in Storeline and Knowledge Net.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Responded to customer requests for products, services, and company information.
• Trained staff on operating procedures and company services.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Delivered prompt service to prioritize customer needs.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Trained new personnel regarding company operations, policies and services.

• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.