Shellaney Smith
Naperville,Illinois
Summary
Motivated and driven student seeking an entry-level position to leverage education and skills for contributing to a business. Strong academic background and passion for learning. Excited to apply knowledge and expand skillset in a professional setting. Ready to take on new challenges and make a positive impact within a team-oriented environment.
Overview
7
7
years of professional experience
Work History
Specialized Testing Assistant
College of Dupage
08.2024 - Current
- Administer numerous types of tests and maintain knowledge of academic and high-stakes testing procedures and complex delivery methods.
- Provide immediate tech support for examinees as needed.
- Collaborate with COD IT Department regarding ongoing maintenance and technical issues.
- Communicate with specialized testing companies to resolve candidate and system problems as necessary.
- Utilize surveillance equipment and monitoring software as part of active proctoring.
- Work with IT staff to pull requested video footage to verify and document inappropriate candidate behavior outlined in incident reports.
- Assist in training staff to utilize monitoring equipment.
- Assist supervisor in receiving, processing and tracking all incoming/outgoing proctored exams offered to students and candidates from other educational institutions and certification agencies.
- Implement proper candidate identification procedures via positive photo, biometric and signature identification and other criteria.
- Maintain record keeping systems and process payments for fee-based tests and test reset requests.
- Serve as general telephone contact for students and candidates requesting information or voicing concerns about testing at COD.
- Participate in College-wide or community activities representing the Testing Center.
- Other duties as assigned.
Front Desk Coordinator
Beacon Hill Lifespace Communities
03.2021 - 09.2023
- Company Overview: Rehab Center/Independent Living
- Handled incoming calls, email correspondence, guest relations, delivery services, work and maintenance orders
- Coordinated incoming/outgoing transfers, family communications, rehab census updates
- Knowledge of emergency, security and fire systems
- Rehab Center/Independent Living
Server
Beacon Hill Lifespace Communities
08.2019 - 03.2020
- Provided exceptional customer service
Sales Associate
Charlotte Russe
05.2018 - 02.2019
- Maintained up-to-date knowledge of store merchandise and policies
- Processed transactions using a POS system
- Prepared inventory reports
- Provided exceptional customer service
Education
Bachelor's Degree - Computer Science
Northern Illinois University
Dekalb, Illinois05.2026
Associate of Arts - General Studies
College of DuPage
Glen Ellyn, Illinois05.2023
Skills
- Customer service skills
- Familiarity with MOS (Word, Excel, Outlook, Access, Powerpoint)
- Quickly adapt to and master new software tools and systems
- Ability to train others in new systems and tools once mastered
Awards
Lifespace Foundation Scholarship, awarded the highest amount attainable for two consecutive years
Timeline
Specialized Testing Assistant
College of Dupage
08.2024 - Current
Front Desk Coordinator
Beacon Hill Lifespace Communities
03.2021 - 09.2023
Server
Beacon Hill Lifespace Communities
08.2019 - 03.2020
Sales Associate
Charlotte Russe
05.2018 - 02.2019
Associate of Arts - General Studies
College of DuPage
Bachelor's Degree - Computer Science
Northern Illinois University
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