Shellby Schunior
Laredo,TX
Summary
Adept at managing high-stress situations and prioritizing tasks, I significantly improved customer satisfaction at DDK CARRIERS through effective scheduling coordination and database management. My expertise in customer relationship management and ability to mentor new employees underscore my commitment to team success and operational excellence.
Talented Dental Assistant with 6 years of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments.
Overview
11
11
years of professional experience
Work History
Dispatcher Clerk
DDK CARRIERS
04.2018 - 11.2021
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Played an instrumental role in emergency situations requiring coordinated efforts from multiple departments.
- Implemented new software systems to improve data tracking and reporting capabilities within the department.
Dental Assistant
LAREDO COVENANT DENTAL
01.2014 - 07.2017
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Explained treatment procedures and instructed patients on home care guidelines.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted the doctor in procedures such as veneers, surgical extractions and implants.
Dental Assistant
Planet Dental & Orthodontics
09.2012 - 01.2014
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
BOYS AND GIRLS CLUB
BOYS AND GIRLS CLUB OF LAREDO
08.2010 - 07.2011
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated scripts to identify creative strategies and resource needs.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Selected favorable filming locations and attained required permits to support shoot schedule.
Education
DENTAL ASSISTANT -
TEXAS STATE BORED OF DENTAL EXAMINERS
06.2014
High School Diploma -
Lyndon B Johnson
Laredo, TX05.2011
Skills
- Prioritization
- Route Planning
- Scheduling Coordination
- Database Management
- Customer Relationship Management
- Dental terminology knowledge
- First Aid Training
- Oral Surgery
- Dental staff assistance
- Dental impression specialist
- Treatment Room Breakdown
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dispatcher Clerk
DDK CARRIERS
04.2018 - 11.2021
Dental Assistant
LAREDO COVENANT DENTAL
01.2014 - 07.2017
Dental Assistant
Planet Dental & Orthodontics
09.2012 - 01.2014
BOYS AND GIRLS CLUB
BOYS AND GIRLS CLUB OF LAREDO
08.2010 - 07.2011
DENTAL ASSISTANT -
TEXAS STATE BORED OF DENTAL EXAMINERS
High School Diploma -
Lyndon B Johnson
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