Shellcy Lemos
Orlando,FL
Summary
Versatile and results-driven professional with a proven track record at Screenworksusa, adept in household management and customer service. Excels in multitasking and problem-solving, significantly enhancing operational efficiency and client satisfaction. Skilled in schedule coordination and household organization, demonstrating a keen ability to anticipate and meet the needs of both clients and household members.
Overview
14
14
years of professional experience
Work History
Household Manager
The Valentin Family
01.2015 - Current
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of 4 members.
- Scheduled appointments for medical, dental, and self-care needs.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- A self-starter with the ability to anticipate, organize, and execute all task required in a multi-person household.
Order Entry Clerk
Screenworksusa
01.2013 - 01.2019
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Processed cash payments and credit and debit card transactions.
- Communicated with customers to answer questions and perform account maintenance.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Improved overall productivity by identifying opportunities for process improvements and suggesting practical solutions.
- Participated in team meetings aimed at improving overall departmental efficiency and effectiveness.
- Ensured compliance with company policies when handling sensitive customer information during the order entry process.
- Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
- Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
- Reduced order discrepancies by diligently verifying and correcting input data.
- Kept detailed records of all transactions, ensuring accurate documentation for future reference or audits if needed.
- Enhanced customer satisfaction with accurate and timely order processing.
- Assisted colleagues in troubleshooting system-related issues that affected the ability to enter or track orders accurately.
- Updated company tracking system with latest information.
Sales Associate
Papayaclothing
05.2013 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Burger King
01.2011 - 07.2011
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
High School Diploma -
William R Boone High School
Orlando, FL05-2013
Skills
- Home maintenance
- Security measures
- Health and wellness experience
- Activity planning
- Schedule coordination
- Household organization
- Pet care management
- Childcare experience
- Activities scheduling
- Customer service
- Problem-solving abilities
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Household Manager
The Valentin Family
01.2015 - Current
Sales Associate
Papayaclothing
05.2013 - 12.2013
Order Entry Clerk
Screenworksusa
01.2013 - 01.2019
Sales Associate
Burger King
01.2011 - 07.2011
High School Diploma -
William R Boone High School
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