Shellcy Lemos
Orlando,FL
Summary
Versatile and results-driven professional with a proven track record at Screenworksusa, adept in household management and customer service. Excels in multitasking and problem-solving, significantly enhancing operational efficiency and client satisfaction. Skilled in schedule coordination and household organization, demonstrating a keen ability to anticipate and meet the needs of both clients and household members.
Overview
14
14
years of professional experience
Work History
Household Manager
The Valentin Family
Orlando, FL
01.2015 - Current
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of 4 members.
- Scheduled appointments for medical, dental, and self-care needs.
- Managed financial matters for the household, including budgeting, bill payments, and expense tracking.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- A self-starter with the ability to anticipate, organize, and execute all task required in a multi-person household.
Order Entry Clerk
Screenworksusa
Orlando
01.2013 - 01.2019
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Processed cash payments and credit and debit card transactions.
- Communicated with customers to answer questions and perform account maintenance.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Improved overall productivity by identifying opportunities for process improvements and suggesting practical solutions.
- Participated in team meetings aimed at improving overall departmental efficiency and effectiveness.
- Ensured compliance with company policies when handling sensitive customer information during the order entry process.
- Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
- Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
- Reduced order discrepancies by diligently verifying and correcting input data.
- Kept detailed records of all transactions, ensuring accurate documentation for future reference or audits if needed.
- Enhanced customer satisfaction with accurate and timely order processing.
- Assisted colleagues in troubleshooting system-related issues that affected the ability to enter or track orders accurately.
- Updated company tracking system with latest information.
Sales Associate
Papayaclothing
Orlando, FL
05.2013 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Burger King
01.2011 - 07.2011
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
High School Diploma -
William R Boone High School
Orlando, FL05-2013
Skills
- Home maintenance
- Security measures
- Health and wellness experience
- Activity planning
- Schedule coordination
- Household organization
- Pet care management
- Childcare experience
- Activities scheduling
- Customer service
- Problem-solving abilities
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Household Manager
The Valentin Family
01.2015 - Current
Sales Associate
Papayaclothing
05.2013 - 12.2013
Order Entry Clerk
Screenworksusa
01.2013 - 01.2019
Sales Associate
Burger King
01.2011 - 07.2011
High School Diploma -
William R Boone High School