Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shellee Peckman

Tacoma,WA

Summary

Customer-focused professional with 10 years of experience in customer service and crisis intervention. Specializes in fostering trust and loyalty with clients while enhancing service quality and response times. Committed to safety compliance and effective problem resolution, with a strong background in managing escalated complaints through clear communication.

Overview

16
16
years of professional experience

Work History

CCR/Truck Driver

Uhaul
Tukwila, WA
06.2016 - Current
  • Educated customers on product features and benefits to enhance understanding and satisfaction.
  • Guided customers through troubleshooting steps to resolve product issues and improve user experience.
  • Collaborated with teams to improve service quality and response times.
  • Managed escalated complaints with professionalism and empathy.
  • Resolved customer complaints promptly and professionally.
  • Responded promptly to customer inquiries and resolved complaints, fostering loyalty and trust.
  • Built sustainable relationships of trust through open communication with customers.

Energy Assistant Counselor

Multi Service Center
Federal Way , WA
09.2010 - 08.2022
  • Provided crisis intervention support to clients, helping them navigate distressing situations effectively.
  • Supported clients in accessing essential community resources and services to enhance their stability.
  • Educated clients on available programs to enhance their well-being and stability.
  • Maintained accurate client records and documentation to ensure compliance with regulations.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.

Education

GED -

CDS Truck Driving School
Auburn, WA
12-2017

Skills

  • Load securing
  • Route optimization
  • Safety compliance
  • Compliance enforcement
  • Records maintenance
  • Scheduling coordination
  • Data entry
  • Microsoft Office
  • Document management
  • Problem solving
  • Attention to detail
  • Time management
  • Team collaboration
  • Effective communication
  • Crisis intervention
  • Customer relationship management
  • Relationship building

Timeline

CCR/Truck Driver

Uhaul
06.2016 - Current

Energy Assistant Counselor

Multi Service Center
09.2010 - 08.2022

GED -

CDS Truck Driving School
Shellee Peckman