Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Shellee Justus Suber

Shellee Justus Suber

Business and Personnel Manager
Post Falls,ID

Summary

Seasoned, enthusiastic, Office Manager offering quality leadership experiences. Equipped with strong problem-solving abilities. Brings fresh prospective and strong commitment to quality and success. Highly capable of understanding core values and following Company procedures. Knowledgeable in MS One Note, MS Office Suite, M365, Edge Workspace, System Tools, Excel, Footprints Tracking System, Internet and Media Management, Scheduling and Payroll, and AI Resources.

Encouraging in Faith with natural ability to connect with and support diverse groups of residents. Remains patient and calm in difficult situations. Attentive and focused on individuals' unique needs and comforts. Empathetic cultivator of a safe and nurturing environment. Passionate about helping others succeed. Truly Believes in Girl-Power! Uses morale-building abilities to enhance positive and supportive client engagement. A highly dependable, ethical, and dedicated Manager, known for strong organizational and interpersonal skills, who emphasizes team collaboration and adaptability, thus ensuring harmonious community.

Overview

25
25
years of professional experience

Work History

Office Manager

SunFoil Aircraft Sunscreens
06.2022 - 05.2024
  • Conducted regular inventory assessments of shop and office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone call, letter, and/or email correspondence.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Launched quality assurance practices for each phase of development
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Manufacture and Design Specialist

SunFoil Aircraft Sunscreens
04.2007 - 05.2022
  • Evaluated 30+ existing work processes to identify areas for improvement.
  • Improved production efficiency by developing templates and standardizing documentation for common design tasks.
  • Generated detailed specification documents to guide production teams on executing designs accurately.
  • Streamlined design processes, resulted in 35% increase in production within the first month.
  • Obtained approval of concepts by submitting rough drafts to management or to client, implemented new processes.
  • Managed thousands of new projects each month, simultaneously, prioritizing tasks, ensuring all supplies were available, considered company budget, maintained Gold Standard Quality results.
  • Proposed potential solutions for future design/production challenges.
  • Created marketing materials, including brochures, flyers and product catalogs to brand standards.
  • Adhered to all Federal Aviation Association and U. S. Department of Transportation mandated, quality control and product safety requirements.

Retiree/FireFighter Insurance Benefits Manager

Public Safety Personnel Retirement System of Arizona
05.1999 - 07.2005
  • Improved benefits communication, resulting in increased employee understanding and participation.
  • Assisted employees with resolving complex benefit-related issues, providing timely support and guidance.
  • Enhanced employee satisfaction by implementing comprehensive benefits packages.
  • Optimized benefit plan administration by implementing efficient record-keeping systems and processes.
  • Organized retirement planning workshops, empowering employees to make informed decisions about their financial futures.
  • Fostered culture of continuous improvement by regularly reviewing processes and policies surrounding employee benefits management.
  • Educated new hires about different benefit plans.
  • Educated staff on value of their benefits package through training sessions and informational materials.
  • Kept programs in line with plan structure, company policy and legal requirements.
  • Developed and executed annual open enrollment events, ensuring timely updates to employee benefits elections.
  • Streamlined benefits enrollment process for smoother onboarding of new employees.
  • Implemented wellness programs to encourage healthy lifestyles among employees and lower insurance premiums.
  • Ensured compliance with all federal, state, and local regulations governing employee benefits programs.
  • Oversaw yearly, open enrollment processes.
  • Assessed client requirements and developed targeted benefits solutions.
  • Created rewards and recognition programs for acknowledging employees' achievements.
  • Expedited benefit delivery by establishing working relationships with benefit providers.
  • Self-motivated, with strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened public safety awareness through educational presentations, workshops, and community outreach events.
  • Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
  • Contributed to positive outcomes during family emergencies with multi-agency responses from service providers.
  • Provided compassionate support to surviving spouses and families through emotional reassurance and practical assistance with benefits information.
  • Maintained meticulous records of incident reports, ensuring accurate documentation for claims purposes and future reference.
  • Engaged in continuous professional development through advanced training courses.

Education

Bachelor of Science - Business Management

University of Maryland Global Campus
Tokyo, Japan
12-1992

High School Diploma -

Great Falls High School
Great Falls, MT
05-1981

Skills

  • Multi-level, Operations and Client Services Manager
  • Resident Assistance
  • Treatment Support
  • Property management/Maintenance
  • Safety compliance
  • Emergency response CPR
  • Professional Oral and Written Communication Skills
  • Solid Decision-Making
  • Policy enforcement
  • Problem Resolution
  • Complaint Handling
  • Medication management

Accomplishments

    * Excellence Award from Betsey Bayless, Director

    AZ Department of Administration.

    * Outstanding Customer Service Award from

    Micheal Branham, Director AZ Department of Juvenile Corrections.

    * Gold Star Award from Janet Napolitano, Governor The State of AZ

    * Paleo Chef, Certified Culinarian from the American Culinary Federation.

    * Mt Fuji completed climb of volcano in Tokyo, Japan.

Interests

  • Oceans and Beaches
  • My children and grandchildren
  • I enjoy helping others and giving back to the community
  • Participating in local clean-up initiatives
  • Animal Rescue/Care
  • Volunteering at local animal shelters and rescue organizations
  • Personal Development and Self-Improvement
  • Fashion and Style
  • DIY and Home Improvement & Yard work
  • Auto Repair/Restoration
  • Watching Movies and TV Shows




Timeline

Office Manager

SunFoil Aircraft Sunscreens
06.2022 - 05.2024

Manufacture and Design Specialist

SunFoil Aircraft Sunscreens
04.2007 - 05.2022

Retiree/FireFighter Insurance Benefits Manager

Public Safety Personnel Retirement System of Arizona
05.1999 - 07.2005

Bachelor of Science - Business Management

University of Maryland Global Campus

High School Diploma -

Great Falls High School

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Shellee Justus SuberBusiness and Personnel Manager