Summary
Work History
Education
Skills
Languages
Timeline
Generic

Shellen Ohalloran

Hialeah,FL

Summary

Proactive Operations and Hospitality Professional with extensive experience in managing office operations, customer service, and high-pressure restaurant environments. Demonstrates strong problem-solving and communication skills, handling customer inquiries and complaints with patience and empathy. Brings exceptional multitasking abilities and a commitment to maintaining a positive guest experience.

Work History

Operations

CFISD
  • Managed office operations while scheduling appointments for department managers.
  • Engaged in discussions with clients either over the phone or face-to-face to furnish information, respond to queries, and gather complaint specifics.
  • Ensured appropriate changes were made to resolve customers' problems

Waitress

Siamos Restaurant
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Restaurant Hostess

Pizzeria Locale
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Education

High School Diploma -

Goliath Academy High School
Greenacres City, FL

Skills

  • Office operations
  • Customer Service
  • Patience and Empathy
  • Work Ethic and Integrity
  • Strong multitasking
  • Listening Skills
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Verbal and written communication
  • Office Organization
  • Computer Skills

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Operations

CFISD

Waitress

Siamos Restaurant

Restaurant Hostess

Pizzeria Locale

High School Diploma -

Goliath Academy High School

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Shellen Ohalloran