Bachelor of Science - Healthcare Management
Park University
Parkville, MO 2020 - Current
Shellena Kidd
Customer Service
Fort Worth,TX
Summary
Highly organized Client Service Specialist with 15 years of experience leading and mentoring teams to achieve customer service policy goals while elevating the client experience. Ability to use creativity and strategy to encourage organization to mobilize large groups for successful task completion. Project Management Leadership & Training positions to enhance active listening and conflict resolution. Easily able to shift between presentation and persuasive communication while actively engaging and empathizing with each client. Always making sure to lead with positive conflict resolution standards according to policy and procedure.
Education
References
Nancy Arnold - Delta Airlines
(470) 452-7124
Anahalee Yarbrough - Capital One Financial
(702) 610-2909
Work History
Customer Service Specialist
Williams Sonoma Inc.
Ashburn, VA
2022.10 - 2023.04
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
Student Operations Assistant
Remington College
Memphis, TN
06.2015 - 01.2016
- Maintained and managed student files and databases for enrollment and registration.
- Reinforced established quality control standards and followed procedures for optimal student success.
- Clarified student enrollment issues and determined root cause of problems to resolve student complaints promptly.
- Used spreadsheets, databases and other resources to produce student records and requirements.
Imaging Scheduling Specialist
Imaging Healthcare Specialist
La Jolla, CA
07.2012 - 02.2013
- Verified insurance benefits and eligibility for imaging procedures before scheduling client services.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Notified and reminded clients of appointments.
- Collected and verified completeness of intake and enrollment screening packets for facility and procedures.
Customer Service Representative
JPS Health Network
Fort Worth, TX
02.2009 - 03.2012
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Upheld HIPAA regulations and standards for protecting patient information.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Skills
- Call Centers
- Data Evaluation
- Customer Service and Assistance
- Inputting Claims
- Training and Development
- Verbal and Written Communication
- System Documentation
- Quality Assurance Controls
- Logging Call Information
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementWork from home optionPersonal development programsFlexible work hoursQuote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Customer Service Specialist
Williams Sonoma Inc.
2022.10 - 2023.04
Bachelor of Science - Healthcare Management
Park University
2020 - Current
Student Operations Assistant
Remington College
06.2015 - 01.2016
Imaging Scheduling Specialist
Imaging Healthcare Specialist
07.2012 - 02.2013
Customer Service Representative
JPS Health Network
02.2009 - 03.2012
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