Shellene Hennings

Medical Office Assistant

Atlantic Heath Systems

07.2007 - Current

Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Directed patients to exam rooms and fielded questions.
Updated patient information and insurance details for accurate electronic medical records.
Used EPIC to schedule appointments office visits
Registered patients and completed associated paperwork for accurate records.
Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Provided prompt, polite and professional in-person and telephone customer service.
Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Obtained pre-authorization from insurance companies ahead of medical services.
Received, recorded and filed medical payments by check, cash, and credit card.
Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Enhanced patient care with timely and accurate data entry.
Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
Reconciled daily payments received and prepared deposits for smooth office finances.
Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
Contributed to team meetings with constructive feedback and suggestions for office improvements.
Improved office ambiance, ensuring clean and organized reception area for positive first impression.
Supported administrative tasks such as ordering supplies, and filing medical documents for streamlined office workflow.