Summary
Overview
Work History
Education
Skills
Work Authorization
References
Personal Information
Timeline
Generic

Shellese Nolan

Successful Operations Leader
North Richland Hills,TX

Summary

Results-driven Operations Manager recognized for enhancing productivity and efficiency across diverse teams. Expertise in strategic planning and process optimization, leading to significant operational improvements. Strong communicator and problem-solver, fostering positive team dynamics while driving seamless operations management. Committed to leveraging skills to achieve organizational goals and elevate performance.

Overview

16
16
years of professional experience

Work History

Operations Manager

Gideon Toal Management Services
Fort Worth, TX
01.2023 - Current
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Achieved a 14% reduction in staffing budget within the first year by overseeing financial and scheduling operations.
  • Achieved a 0.02% overtime rate in the first year, significantly reducing from over 11% in previous three years.
  • Developed and implemented operational procedures to ensure quality standards are met.

Business Operations Coordinator

Nolan Dispatch Services
Dallas, TX
11.2021 - 01.2023
  • Acted as liaison between multiple departments to support operational productivity and represent corporation.
  • Monitored and evaluated performance metrics related to business operations.
  • Developed training programs for personnel involved in carrying out specific job duties associated with the organization's operations.
  • Developed and enforced company policies and procedures to ensure operational compliance.
  • Managed full-cycle recruiting for office and field staff.
  • Designed and facilitated onboarding and training programs for dispatch staff.
  • Implemented strategies to take advantage of new opportunities.

Recruiter/HR Assistant

Medoma MedMassage
Frisco, TX
10.2021 - 05.2022
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Maintained Applicant Tracking System records of all applicants.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Coordinated background checks on successful candidates prior to offer acceptance.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.

Operations Manager

Patriot Mobile Imaging
Dallas, TX
12.2014 - 01.2019
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Delegated work to staff, setting priorities and goals.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Key Hourly Manager

Dave & Buster's
Frisco, TX
06.2009 - 03.2014
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Science - Human Resources Management

Western Governors University
Salt Lake City, UT

Skills

  • Microsoft Office 365
  • Google Workplace
  • ADP
  • HRIS Systems
  • ATS Systems
  • Paylogix
  • Paychex
  • Trello
  • Workday
  • Windows
  • Talent Acquisition
  • Team Performance Optimization
  • HR Sourcing
  • Recruiting
  • Payroll Administration
  • Team Management
  • Proficient in Conflict Resolution
  • Process Improvement
  • Employee Development
  • Customer service
  • Data entry
  • SOP Development
  • KPI tracking
  • Health and safety compliance
  • Work flow planning
  • Productivity improvement specialist
  • Cost reduction and containment
  • Client relations
  • Troubleshooting and problem solving
  • Business and operations management
  • Corporate partnerships
  • Customer relationship management (CRM)

Work Authorization

True

References

References available upon request.

Personal Information

Willing To Relocate: True

Timeline

Operations Manager

Gideon Toal Management Services
01.2023 - Current

Business Operations Coordinator

Nolan Dispatch Services
11.2021 - 01.2023

Recruiter/HR Assistant

Medoma MedMassage
10.2021 - 05.2022

Operations Manager

Patriot Mobile Imaging
12.2014 - 01.2019

Key Hourly Manager

Dave & Buster's
06.2009 - 03.2014

Bachelor of Science - Human Resources Management

Western Governors University
Shellese NolanSuccessful Operations Leader