Results-driven Operations Manager recognized for enhancing productivity and efficiency across diverse teams. Expertise in strategic planning and process optimization, leading to significant operational improvements. Strong communicator and problem-solver, fostering positive team dynamics while driving seamless operations management. Committed to leveraging skills to achieve organizational goals and elevate performance.
Overview
16
16
years of professional experience
Work History
Operations Manager
Gideon Toal Management Services
Fort Worth, TX
01.2023 - Current
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Improved morale and management communication by creating employee recognition and rewards practices.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Achieved a 14% reduction in staffing budget within the first year by overseeing financial and scheduling operations.
Achieved a 0.02% overtime rate in the first year, significantly reducing from over 11% in previous three years.
Developed and implemented operational procedures to ensure quality standards are met.
Business Operations Coordinator
Nolan Dispatch Services
Dallas, TX
11.2021 - 01.2023
Acted as liaison between multiple departments to support operational productivity and represent corporation.
Monitored and evaluated performance metrics related to business operations.
Developed training programs for personnel involved in carrying out specific job duties associated with the organization's operations.
Developed and enforced company policies and procedures to ensure operational compliance.
Managed full-cycle recruiting for office and field staff.
Designed and facilitated onboarding and training programs for dispatch staff.
Implemented strategies to take advantage of new opportunities.
Recruiter/HR Assistant
Medoma MedMassage
Frisco, TX
10.2021 - 05.2022
Participated in local job fairs and recruitment events for prospective hiring.
Conducted in-depth interviews with top candidates to assess skills and fit.
Advertised and promoted open positions using social media and digital marketing procedures.
Maintained Applicant Tracking System records of all applicants.
Advised management on organizing, preparing or implementing recruiting or retention programs.
Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Reviewed resumes, conducted phone screens, and managed candidate pipelines.
Coordinated background checks on successful candidates prior to offer acceptance.
Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
Operations Manager
Patriot Mobile Imaging
Dallas, TX
12.2014 - 01.2019
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Motivated and evaluated personnel for performance improvement and goal achievement.
Delegated work to staff, setting priorities and goals.
Planned delivery routing, team workflows, and promotional initiatives.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Key Hourly Manager
Dave & Buster's
Frisco, TX
06.2009 - 03.2014
Recruited and trained new employees to meet job requirements.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Monitored staff performance and addressed issues.
Coached, mentored and trained team members in order to improve their job performance.
Managed inventory levels to meet demand without overstocking, reducing waste.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT
Skills
Microsoft Office 365
Google Workplace
ADP
HRIS Systems
ATS Systems
Paylogix
Paychex
Trello
Workday
Windows
Talent Acquisition
Team Performance Optimization
HR Sourcing
Recruiting
Payroll Administration
Team Management
Proficient in Conflict Resolution
Process Improvement
Employee Development
Customer service
Data entry
SOP Development
KPI tracking
Health and safety compliance
Work flow planning
Productivity improvement specialist
Cost reduction and containment
Client relations
Troubleshooting and problem solving
Business and operations management
Corporate partnerships
Customer relationship management (CRM)
Work Authorization
True
References
References available upon request.
Personal Information
Willing To Relocate: True
Timeline
Operations Manager
Gideon Toal Management Services
01.2023 - Current
Business Operations Coordinator
Nolan Dispatch Services
11.2021 - 01.2023
Recruiter/HR Assistant
Medoma MedMassage
10.2021 - 05.2022
Operations Manager
Patriot Mobile Imaging
12.2014 - 01.2019
Key Hourly Manager
Dave & Buster's
06.2009 - 03.2014
Bachelor of Science - Human Resources Management
Western Governors University
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