SHELLEY AHRENS
St. Pete,FL
Summary
Seeking a responsible and challenging position in a professional atmosphere. Extensive administrative experience and knowledge to make a valuable contribution. Excellent customer service skills honed over the years. Highly motivated to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Thrives in unsupervised environments and quickly masters new skills. Patient-focused professional with expertise in administration and customer service. Plays a crucial role in ensuring the smooth operation of healthcare services through effective coordination of communications, referrals, and policy enforcement. Excels at finding balanced solutions and resolving conflicts. Demonstrates talent for problem-solving. Dedicated to hard work, customer service excellence, multitasking abilities, and time management skills and committed to providing every customer with a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Staffing Coordinator/Payroll /Human Resources Generalist
Westminster Suncoast Retirement Community
01.2016 - Current
- Staff a 120-bed long-term care facility, payroll for the health center, billing and hiring
- Assisted in the recruiting and hiring process by sourcing, screening, and interviewing applicants
- Developed job postings, tracked applicants through the applicant tracking system, and coordinated onboarding paperwork.
- Managed employee data in HRIS to ensure the accuracy of information
- Maintained relationships with current and potential vendors to source candidates for open positions
- Managed applicant tracking system (ATS) database by entering, updating, and maintaining candidate contact details, resumes, and supporting documentation.
- Interviewed, hired, and mentored new personnel and oversaw all staffing operations.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Assisted with personnel records management to support recordkeeping accuracy.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Collaborated with managers to identify and address employee relations issues.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and monitored employee recognition programs.
- Reduced time-to-hire significantly by optimizing interview scheduling process.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Developed and facilitated new-hire orientations.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
HUMAN RESOURCES MANAGER
Consulate Health Care
02.2021 - 06.2022
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
- Monitored and handled employee claims involving performance-based and harassment incidents
- Created and implemented forward-thinking initiatives to improve employee engagement
- Liaised between multiple business divisions to improve communications
- Implemented performance reviews and motivational strategies to elevate HR team results
- Motivated employees through special events, incentive programs, and constructive feedback
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Reduced workers' compensation claims by instituting corporate safety training program
- Recruited top talent to maximize profitability.
SAVE Team
Pinellas County Health Department
01.1988 - 01.2009
- Provided on call assistance nights and weekends; Assist with state rape exams; Collection of evidence, drawing blood, providing injections and medications; Testify in Court; Provide victims and their families information for follow up support
- Provided crisis intervention, advocacy and support to victims of sexual assault
- Developed educational programs on the topics of sexual assault prevention and awareness
- Assisted in the coordination of community resources for survivors of sexual assault
- Facilitated individual counseling sessions with clients impacted by sexual violence
- Collaborated with law enforcement, medical personnel, social workers, therapists and other professionals involved in responding to cases of sexual violence
- Maintained accurate records regarding client services and progress reports
- Attended court proceedings as an advocate for victims of sexual assault
- Created a safe environment for survivors to express their feelings without fear or judgement
- Advocated for victims during difficult situations by filing police reports and connecting to needed services
- Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups
- Acted as liaison between victims and law enforcement agencies to assist with filing police reports and explain informed consent
Education
Healthcare Administration - Behavioral Science And Human Services
St. Petersburg Junior College
St. Petersburg, FL09.2023
Certified Nursing Assistant - Medical Assistant
Tampa College
Pinellas Park, FL04.1986
Skills
- Recruitment
- Performance Evaluation
- Employee Onboarding
- Staff Coordination
- Staff Scheduling
- Retention Management
- Employee Hiring
- Employee Relations
- Staffing Agency Coordination
- Human Resources Support
Goals
To obtain a responsible and challenging position with a future in a professional atmosphere. Looking to utilize extensive administrative experience and knowledge. Excellent customer service.
Timeline
HUMAN RESOURCES MANAGER
Consulate Health Care
02.2021 - 06.2022
Staffing Coordinator/Payroll /Human Resources Generalist
Westminster Suncoast Retirement Community
01.2016 - Current
SAVE Team
Pinellas County Health Department
01.1988 - 01.2009
Certified Nursing Assistant - Medical Assistant
Tampa College
Healthcare Administration - Behavioral Science And Human Services
St. Petersburg Junior College
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