Shelley Allen
College Park,GA
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at In And Out Ribs And Wings. Skilled in cash handling and customer service, I excel in high-pressure environments, ensuring efficiency and integrity. Achieved a significant reduction in wait times by 30%, showcasing strong time management and empathy towards customer needs.
Overview
18
18
years of professional experience
Work History
Cashier Cook
In And Out Ribs And Wings
08.2018 - 05.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Janitor
Chattooga County Public Works
07.2023 - 12.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Dispatcher
The Real Boss Lady Of Transport LLC
07.2020 - 06.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Front Desk Receptionist
B & J Auto Sales
03.2016 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Heating and Melting Operator
Wire Tech Corporation
09.2008 - 12.2009
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Yarn Check Operator
Mount Vernon Mills
01.2006 - 09.2007
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Performed quality checks to identify finish discrepancies.
- Made sure that products were produced on time and are of good quality.
Education
Chattooga High School
Summerville, GA05.1999
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Order Packaging
- Work Task Prioritization
Timeline
Janitor
Chattooga County Public Works
07.2023 - 12.2023
Dispatcher
The Real Boss Lady Of Transport LLC
07.2020 - 06.2023
Cashier Cook
In And Out Ribs And Wings
08.2018 - 05.2024
Front Desk Receptionist
B & J Auto Sales
03.2016 - 10.2017
Heating and Melting Operator
Wire Tech Corporation
09.2008 - 12.2009
Yarn Check Operator
Mount Vernon Mills
01.2006 - 09.2007
Chattooga High School
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