Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteering
Generic

Shelley Ashitomi-Young

Honolulu,USA

Summary

Pursuing a full-time career within the healthcare profession with comprehensive experience in medical compliance, insurance prior authorizations, marketing/sales and patient interaction. Known for effective office management, ensuring smooth operations with an emphasis on teamwork and adaptability, displaying excellent organizational, oral and written communication skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Claudine Kimura M.D. Inc.
03.2022 - Current
  • Triages 30 -40 calls, emails, messages from patients, hospitals, physicians, specialists, pharmacies, insurance companies, adjustors, law offices, state and city departments to resolve them upon initial inquiry and documents to forward to appropriate medical professional.
  • Supports efficient claim processing by accurately coding services for billing, insurance verification by clinical reviews.
  • Effectively processes prior authorizations for imaging, sleep studies, cardiac services and medications by analyzing and researching clinical notes according to regulatory guidelines.
  • Communicates with pharmacy, patients, physician offices, insurance companies to follow up with prior authorization determinations.
  • Maintain accurate patient records in compliance with HIPAA and coordinate medical records requests.
  • Collaborate with healthcare providers to ensure optimal patient care.
  • Educate patients on their benefits through HHIN.

Home Engineer

Self Employed
01.2001 - Current
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continued improvement.
  • Used critical thinking to break down problems, evaluate situations in a calm manner and make decisions.
  • Coordinated family schedules and communications, enhancing household efficiency.
  • Transported children to school, extracurricular activities and appointments.

Talent Manager

Self Employed
08.2014 - 02.2022
  • Monitored social media presence and aligned posts to include branding and trending ideas.
  • Managed client schedules and coordinated auditions, callbacks, and bookings with efficiency and attention to detail.
  • Increased client bookings through strategic marketing efforts, including social media promotion and targeted outreach.
  • Provided constructive feedback to clients during audition preparation sessions, leading to improved performance results.
  • Assisted clients in building professional portfolios through coordination of headshots, resumes, demo reels, and other essential materials.
  • Facilitated communication between agents, talent and clients by using detailed oriented interpersonal skills.
  • Managed talent at opening nights, cast parties, PR events, Broadway rehearsals shows, film and commercial shoots.

Product Marketing Specialist

Sony Computer Entertainment America
01.1998 - 01.2001
  • Developed and implemented strategies for video game sales performance across all phases of product lifecycle, from launch to distribution.
  • Enhanced brand positioning through comprehensive market research i.e. focus groups and competitive analysis to understand and effectively communicate product value proposition.
  • Increased product awareness by developing and executing targeted marketing campaigns.
  • Collaborated w/ in-house PR, web design, creative services, sales, external advertising agencies and video game developers to develop marketing/sales materials and promotions, analyze sales, manage trade shows (E3, Comic Con, ESPN ), off-site sales meetings and attend PR events.

Executive Assistant to VP of Marketing

Sony Computer Entertainment America
01.1996 - 01.1998
  • Maintained confidentiality with sensitive documents and distribution of information.
  • Attended sales and trade shows to effectively organize VP of Marketing meetings, conferences and presentations.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Used Microsoft Office and PowerPoint to prepare documents, reports, and presentations.
  • Processed travel expenses and reimbursements.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments and meetings.
  • Served as a liaison between departments to facilitate effective communication throughout the company.

Sales Supervisor

Interpacific Hawaii Retail Salvatore Ferragamo Boutique
01.1995 - 03.1996
  • Exceeded sales goals.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Checked store merchandise regularly for proper display and replenishment.

Assistant Manager

Ann Taylor
08.1994 - 12.1994
  • Achieved store quantitative measures of performance including: sales volume, units per transaction, sales per hour, payroll expense, shortage control, and company contests.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Organized and maintain all personnel and human resource paperwork and files.
  • Conducted preliminary interviews for sales, cashier and stock associates.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Education

Bachelor's degree - Public Relations

University of Hawaii at Manoa
Honolulu, HI
05.1994

Skills

  • Phone etiquette
  • Time management
  • Client Service
  • Office administration
  • Public Relations
  • Records management
  • Critical thinking
  • Medical software applications
  • Multitasking and organization
  • Organizational skills
  • Insurance verification
  • Data Entry
  • Medical Terminology
  • Clerical Experience
  • HIPAA training
  • Microsoft Office
  • Administrative experience
  • Customer service
  • Medical Records

Certification

Driver's License Present

Timeline

Medical Office Assistant

Claudine Kimura M.D. Inc.
03.2022 - Current

Talent Manager

Self Employed
08.2014 - 02.2022

Home Engineer

Self Employed
01.2001 - Current

Product Marketing Specialist

Sony Computer Entertainment America
01.1998 - 01.2001

Executive Assistant to VP of Marketing

Sony Computer Entertainment America
01.1996 - 01.1998

Sales Supervisor

Interpacific Hawaii Retail Salvatore Ferragamo Boutique
01.1995 - 03.1996

Assistant Manager

Ann Taylor
08.1994 - 12.1994

Bachelor's degree - Public Relations

University of Hawaii at Manoa

Volunteering

Volunteering: Hawaii Wildlife Center Shearwater Fallout 2024

Waimea Valley  Clean-Up 2024, 2025

Honolulu Zoo Manu O Ku rehabilitation program Feb - Nov 2023

Punahou Senior Show Costumes 2023

Punahou  PFA Carnival Prize and Games Chair 2021 

Kaimuki Middle School Concert Band Chaperone 2021-2022

Haumama Community Church Loi  2020-2021