Overview
Work History
Education
Skills
Timeline

Shelley Beveridge

Portland,Oregon

Overview

30
30
years of professional experience

Work History

Replenishment Team Manager

Michaels Craft Store
08.2017 - Current
  • Implemented training programs for new hires, fostering a culture of continuous learning and improvement within the team.
  • Addressed customer complaints promptly, taking corrective action when necessary to maintain high levels of customer satisfaction and loyalty.
  • Improved inventory accuracy by implementing efficient stock monitoring and reporting systems.
  • Optimized storage space usage through effective organization of warehouse facilities, maximizing operational efficiency.
  • Build Side Counters, Drive Aisles, End Caps and Power Panels

Mystery Shopper

Mystery Shopper
02.2001 - Current
  • Visit diverse retail and service businesses to transact business for the purpose of reviewing customer service standards and other performance metrics.
  • Accurately document and objectively rate business and employee interactions to provide comprehensive feedback that facilitates performance improvements.
  • Leverage exceptional verbal and written communication skills to interact with employees as well as create a clear record of the interaction.

Housewares Associate

Macy's
04.2010 - 03.2017
  • Deliver exceptional customer service by helping customers locate, select, and purchase merchandise in the housewares department.
  • Process financial transactions, including cash and credit card purchases, to ensure accuracy, and reconcile cash accounting at the end of shift for the preparation of bank deposits.
  • Create a pleasant, welcoming environment by maintaining store appearance, fully stocking merchandise, and organizing floor displays.
  • Lead point-of-sale operations for the store's annual holiday department.

Data Entry Associate

Mystery Shopper
02.2004 - 03.2008
  • Used a handheld computer and scanning device to collect and upload inventory data used to plan and analyze merchandising efforts.
  • Reviewed merchandise lists to scan the correct end caps and inventory.

Supervisor

Petite Sophisticate & Casual Corner Group, Inc
02.1995 - 04.2004
  • Managed total retail operations spanning inventory, merchandising, cash accounting, and staffing to meet profit and sales volume goals.
  • Oversaw human resources functions to build and sustain strong sales and service teams, including recruitment and hiring, training, and appropriate disciplinary action.
  • Cultivated a large customer base of repeat clients by providing a high standard of customer service, a clean and organized store, and a wide merchandise selection.
  • Retained as a supervisor and transferred to sister store, Petite Sophisticate, when Casual Corner permanently closed.

Education

High School Diploma -

South Albany High, Albany, OR
01-1988

Skills

  • Inventory management and team leadership skills
  • Customer relations
  • Advanced sales methodologies
  • Comprehensive understanding of products
  • Retention strategy implementation
  • Team coordination and mentoring
  • Strong communication skills
  • Systematic data acquisition
  • Effective documentation practices
  • Proficient in cash management
  • Retail transaction management
  • Sales performance reporting
  • Attention to detail in financial reporting

Timeline

Replenishment Team Manager - Michaels Craft Store
08.2017 - Current
Housewares Associate - Macy's
04.2010 - 03.2017
Data Entry Associate - Mystery Shopper
02.2004 - 03.2008
Mystery Shopper - Mystery Shopper
02.2001 - Current
Supervisor - Petite Sophisticate & Casual Corner Group, Inc
02.1995 - 04.2004
South Albany High - High School Diploma,

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Shelley Beveridge