Shelley Billmeier
Sheboygan
Summary
Diligent Administrative Assistant with a proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability to streamline office processes and aid in project coordination. Known for effective communication and multitasking skills.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
Saint Elizabeth Ann Seton Catholic School
01.2021 - Current
- Collaborate with the Wisconsin Department of Public Instruction on school choice initiatives
- Administered and coordinated the onboarding process for new employees, including orientations, staff transfers, and offboarding procedures.
- Ensured compliance while working with the state auditor and state regulations. Helped facilitate partnerships between schools, families, and educational organizations.
- Scheduled office meetings and client appointments for staff teams.
- Offered technical support to staff and users, addressing a range of IT-related concerns.
- Analyzed and improved HR work processes, identifying opportunities for greater efficiency through the use of technology.
- Provided clerical support for staff evaluations, disciplinary actions, and terminations, ensuring strict confidentiality in all matters.
- Volunteered to help with special projects of varying degrees of complexity.
Clerical Assistant
Forward Service Corporation
02.2019 - 03.2020
- Processed and documented confidential documents, directing materials to case managers
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared financial and medical documents, school records, and activity reports for electronic case filing (ECF) into the state database
- Reviewed instructional materials, redistributing and organizing worksheets and lesson plans
- Supported a team of nine human services personnel
Day Program Instructor
Reach Forward
04.2018 - 02.2019
- Facilitated creative play and motor-skills activities for participants with special needs, monitoring sensory triggers and safety, foreshadowing conflicts and adjustments to activity
- Adhered to state regulations overseeing Day Program facilities, supervision, and personal care
- Demonstrated non-verbal communication, using empathy, active listening, and support to resolve conflict
- Organized and supervised participants in recreational activities promoting physical, mental, or social development
- Learned and properly delivered program curriculum and methodology to include daily and weekly lesson plans supporting objectives and assessments.
- Maintained accurate and timely educational assessments and progress portfolios for participants.
Recess Supervisor
Seton Catholic School
09.2017 - 08.2018
- Documented student incidents daily, communicating escalations with teachers and staff
- Planned and facilitated creative play and motor-skill activities for groups of 40-45 students aged 4-13 years
- Supervised for safety and administered disciplinary measurements
- Instructed and trained new hires in daily routine, behavior management, policy, and safety
- Researched and reviewed student files, Individualized Education Plans (IEP), incident reports, learning assessments, medical information, and other confidential materials
- Monitored children's activities to verify safety and wellbeing.
Training Instructor
Homes For Independent Living
06.1995 - 09.2008
- Maintained compliance with company standards, regulatory requirements and quality goals.
- Coached junior training staff on correct procedures and optimization strategies.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Monitored changes in clients' conditions to report concerns to supervisor.
Education
WI Call Center Professionals Certificate -
Forward Service Corporation
2020
Customer Contact Skills -
Madison Area Technical College
2020
Sheboygan, WI Office Professionals Certificate -
Forward Service Corporation
2020
High School Diploma -
Sheboygan North High
06.1995
Skills
- Keyboarding – 45 WPM
- Strong Attention to Detail
- Time Management & Scheduling
- Microsoft Office & Google Suite
- Process & Task-Focused
- Interpersonal Skills & Emotional Intelligence
- PowerSchool
- Process Optimization
- Customer Service
- Employee Training
Timeline
Administrative Assistant
Saint Elizabeth Ann Seton Catholic School
01.2021 - Current
Clerical Assistant
Forward Service Corporation
02.2019 - 03.2020
Day Program Instructor
Reach Forward
04.2018 - 02.2019
Recess Supervisor
Seton Catholic School
09.2017 - 08.2018
Training Instructor
Homes For Independent Living
06.1995 - 09.2008
Customer Contact Skills -
Madison Area Technical College
Sheboygan, WI Office Professionals Certificate -
Forward Service Corporation
WI Call Center Professionals Certificate -
Forward Service Corporation
High School Diploma -
Sheboygan North High
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