Shelley Bjornson
Kent
Summary
Experienced Telecommunications/Construction Coordinator with a proven track record in project management and staff development. Skilled in process improvement and effective communication, successfully enhancing the customer experience and the development of others.
Overview
13
13
years of professional experience
Work History
Supervisor, Construction Coordinator
Prince Telecommunications
Sumner, WA
02.2020 - 07.2025
- Mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced efficiency in service delivery.
- Coordinated communication between departments to streamline project execution.
- Developed training materials to enhance staff knowledge and skillsets effectively.
- Led team meetings to align objectives, share updates, and foster collaboration among staff.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced team productivity by streamlining workflow processes and implementing efficient systems.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
Construction Coordinator
Prince Telecommunications
Sumner, WA
04.2012 - 02.2020
- Coordinated project tasks and resource allocation to enhance workflow efficiency.
- Monitored job progress, ensuring compliance with expectations and quality standards.
- Managed communication between contractors, vendors, and internal teams to streamline operations.
- Developed and maintained project documentation and reports.
- Expedited project completion with effective coordination of subcontractors and workforce scheduling.
- Trained new team members on operational procedures and best practices for successful project execution.
Skills
- Goal oriented
- Customer service excellence
- Attention to detail
- Decision-making
- Processes and procedures
- Verbal and written communication
- Coaching and mentoring
- Documentation and reporting
- Workflow management
- Teamwork and collaboration
- Computer skills/MS Office
- Adaptability and flexibility
- Organizational skills
- Professional and courteous
Timeline
Supervisor, Construction Coordinator
Prince Telecommunications
02.2020 - 07.2025
Construction Coordinator
Prince Telecommunications
04.2012 - 02.2020