Shelley Bowman
Statesville,NC
Summary
Proven track record in fostering child development and managing classrooms at First Baptist Church Preschool, showcasing strong classroom organization and positive reinforcement techniques. Expert in maintaining confidentiality as a Payroll Clerk and excelling in high-pressure environments as an Insurance Customer Service Representative. Demonstrates exceptional ability to build relationships and efficiently handle administrative tasks.
Overview
33
33
years of professional experience
Work History
Preschool Teacher
First Baptist Church Preschool
10.2003 - 05.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Payroll Clerk
Kazakos Brothers Properties
05.1999 - 05.2002
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
Insurance Customer Service Representative
BB&T Webb Insurance
06.1991 - 04.1999
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Completed customer applications and updated records to reflect current information.
- Set up customer payment plans to cover annual policies and renewals.
Education
Associate of Arts - Business Administration
Mitchell Community College
Statesville, NC05.1990
Skills
- Classroom Management
- Classroom Organization
- Child Development
- Positive Reinforcement
Timeline
Preschool Teacher
First Baptist Church Preschool
10.2003 - 05.2024
Payroll Clerk
Kazakos Brothers Properties
05.1999 - 05.2002
Insurance Customer Service Representative
BB&T Webb Insurance
06.1991 - 04.1999
Associate of Arts - Business Administration
Mitchell Community College
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