Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHELLEY BRANDT

Springtown

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

Customer Experience Team Lead

Brookshire Grocery Company
05.2024 - Current
  • Championed the adoption of new customer service technologies to improve efficiency and stay ahead in an ever-evolving industry landscape.
  • Implemented quality assurance measures designed to catch errors before they reached customers, minimizing negative impacts on the user experience.
  • Optimized the use of CRM software, ensuring accurate tracking of customer interactions and enhancing overall team performance.
  • Conducted regular performance reviews for team members, providing constructive feedback and setting achievable goals.
  • Established communication protocols within the team, facilitating efficient information flow between departments.
  • Implemented incentive programs to motivate staff and improve overall customer experience scores.

Real Estate Agent

JPar Realty
02.2017 - 05.2024
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.

Self Employeed

Brandts Schoolhouse Market
01.2015 - 01.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Western Hills High
Ft. Worth Texas

Skills

  • Team management
  • Coaching and mentoring
  • Feedback delivery
  • Client advocacy

Timeline

Customer Experience Team Lead

Brookshire Grocery Company
05.2024 - Current

Real Estate Agent

JPar Realty
02.2017 - 05.2024

Self Employeed

Brandts Schoolhouse Market
01.2015 - 01.2017

High School Diploma -

Western Hills High

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