Shelley Bui
Round Rock,TX
Summary
Possesses experience as a hostess and server over 8 years in the restaurant industry. Excellent communication skills focused on customer satisfaction. Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments.
Reliable Sales Associate with strengths in customer service. Friendly, knowledgeable and hard-working team player. Strives to meet customer needs and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Pool Server
Hotel Van Zandt
Austin, TX
04.2024 - 07.2024
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
Hostess/ Host Trainer
Twin Peaks Restaurants
Round Rock, TX
11.2022 - 08.2023
- Assigned seating arrangements for parties of varying sizes, ensuring all guests were comfortable.
- Answered inquiries regarding menu items, restaurant services, and special events or promotions.
- Encouraged a positive work environment among all members of the hosting team.
Server
Sortino's Restaurant
Round Rock, TX
03.2022 - 06.2022
- Resolved challenging customer complaints to full satisfaction.
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed.
Sales Associate
Michael Kors
Round Rock, TX
11.2020 - 04.2021
- Worked to meet and exceed sales goals.
- Handled a variety of in-store tasks, utilizing multitasking skills to achieve productivity.
- Maintained knowledge of current promotions, exchange guidelines, and security practices.
- Won store sales competition for helping the most customers.
Hostess /Server
China Wall Restaurant
Round Rock, TX
12.2015 - 11.2020
- Trained incoming staff on restaurant's procedures.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Upsold specialty items to increase overall sales.
Skills
- Committed to Professionalism
- Detail Oriented
- Creative and Innovative
- Problem-Solving
- Customer- and service-oriented
- Strategic planning
Education
High School Diploma -
Cedar Ridge High School
Round Rock, TXTimeline
Pool Server
Hotel Van Zandt
04.2024 - 07.2024
Hostess/ Host Trainer
Twin Peaks Restaurants
11.2022 - 08.2023
Server
Sortino's Restaurant
03.2022 - 06.2022
Sales Associate
Michael Kors
11.2020 - 04.2021
Hostess /Server
China Wall Restaurant
12.2015 - 11.2020
High School Diploma -
Cedar Ridge High School
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