Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelley Carnes

Rock Hill,SC

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced in both air and ocean export shipments.

Overview

12
12
years of professional experience

Work History

Air Export Agent

DSV Air & Sea
Charlotte, NC
06.2021 - 12.2021
  • Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
  • Obtained competitive rates and space with airlines and trucking companies.
  • Met and exceeded standard profit margins when pricing for customers. Average profit margins were over 2,000. Highest was 37k profit margin.
  • Arranged delivery of goods to all countries in compliance with their rules, regulations, and all involved government agencies.
  • Used CargoWise to monitor information about customers, shipments and business activities.
  • Prepared bills of lading, packing lists, and certificates of origin for each shipment.
  • Improved operations through consistent hard work and dedication.

Air Export Manager

Cargo Logistics Network
Charlotte, NC
11.2020 - 06.2021
  • Calculated weight, volume or cost of goods to be moved.
  • Created bills of lading, packing lists, and certificates of origin for each shipment for customs compliance.
  • Handled pricing and routing for over 50 international shipments every month.
  • Maintained current knowledge of factors that could affect freight shipping costs.
  • Completed AES filings for U.S. Customs exports requirements, prepared letters of credit and put together export declarations.
  • Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Prioritized daily workflows, quotes and sales-related inquiries.

Carrier Procurement Representative

XPO Logistics
Charlotte, NC
05.2016 - 04.2020
  • Quoted, scheduled, coordinated, tracked, and managed 300 LTL freight pickups and deliveries from shipper to consignee monthly.
  • Monitor billing and invoicing to ensure billing accuracy
  • Used CRM software to maintain detailed account records.
  • Surpassed team goals by implementing best practices and protocols.
  • Investigated accounts receivables discrepancies and resolved.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Mentored new hires, resulting in stronger staff development and increased sales.
  • Identified and solved internal problems that directly improved customer satisfaction and increased company profit.
  • Implemented and revamped methods of standardized LTL training.

Export Manager - BASF

Hired By Matrix
Charlotte, NC
04.2014 - 05.2016
  • Maintained domestic and international supplies by coordinating with international contacts to source materials and manage distribution.
  • Directed product flow throughout company.
  • Coordinated scheduling and booking of 30 to 50 weekly transportations
  • Verified shipments against documents to maintain accuracy.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Managed complex equipment storage operations while effectively partnering with intermediary departments to complete projects.
  • Scheduled production plans according to customer needs and supply availability.
  • Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
  • Balanced demand and supply while aligning volume and mix to achieve production objectives.
  • Created mechanisms to maintain open dialogue with product and service users and key suppliers, facilitating communication and helping prioritize opportunities.
  • Arranged delivery or storage of goods at destinations.
  • Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
  • Participated in team-building activities to enhance working relationships.
  • Served customers and followed outlined steps of service.
  • Resolved conflicts and finding product for customers based on their need and availability.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Actively listened to customers, handled concerns quickly and escalated major issues to appropriate party.
  • Followed requirements and regulations for dangerous goods handling.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.

Export Customer Service Representative

Hyundai Merchant Marine (America) Inc
Charlotte, NC
04.2012 - 04.2014
  • Effective and direct communication with customers through high volume of e-mails and phone calls. Average daily calls +30
  • Supported and ensured customer retention and loyalty by quickly addressing and resolving any questions or concerns in friendly manner while maintaining professionalism
  • Assisted customers with securing space on ocean vessels
  • Built and maintained Customer relationships
  • Maintained composure and professionalism during interactions with angry and challenging customers

Import/Export Coordinator

BDP International
Aston, PA
10.2010 - 02.2012
  • Receive, review, and process documentation for assigned account on all hazardous and non-hazardous shipments
  • Generate, file, and maintain up-to-date customer records
  • Track, trace, and update status of shipments on daily basis
  • Accurate and timely data entry using SAP software
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Maintained files as per governmental regulations.
  • Coordinated scheduling and booking of 25 weekly transportations.
  • Reviewed and processed import documentation according to customs regulations, laws or procedures.

Assistant Manager

Salad Works
Wayne, PA
09.2007 - 08.2009
  • Oversee production of food in accordance to sanitation and quality standards
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Reduced health risks by using established proper food handling and sanitizing equipment to adhere to health department standards.

Education

Associate - Business

University of Phoenix-Online
06.2009

Bachelor of Arts - Operations Management in Logistics

Southern New Hampshire University
Hooksett, NH

Skills

  • Dangerous goods coordination
  • Shipment management and tracing
  • Customer service skills
  • SAP
  • Freightforce
  • CargoWise
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Staff Management
  • Business Development
  • Coaching and mentoring

Timeline

Air Export Agent

DSV Air & Sea
06.2021 - 12.2021

Air Export Manager

Cargo Logistics Network
11.2020 - 06.2021

Carrier Procurement Representative

XPO Logistics
05.2016 - 04.2020

Export Manager - BASF

Hired By Matrix
04.2014 - 05.2016

Export Customer Service Representative

Hyundai Merchant Marine (America) Inc
04.2012 - 04.2014

Import/Export Coordinator

BDP International
10.2010 - 02.2012

Assistant Manager

Salad Works
09.2007 - 08.2009

Associate - Business

University of Phoenix-Online

Bachelor of Arts - Operations Management in Logistics

Southern New Hampshire University

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Shelley Carnes