Shelley Chavez
Anchorage,AK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Motel 6 Hotel
Anchorage, Alaska
08.2024 - Current
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Assisted with room reservations, changes and cancellations.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Kept records of room availability and guest accounts, manually or using computers.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Associate
Target
Anchorage, AK
09.2023 - 01.2024
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Educated customers on special pricing opportunities and company offerings.
- Handled drive-up orders and ensured all of the customer’s items were prepared, and accurately accounted for.
Customer Service Associate
Kohl's
Tacoma, WA
10.2022 - 08.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Handled customer complaints and concerns promptly.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers of in-store promotions or pricing specials.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Shipped packages and received goods and materials under guidance of company's procedures.
- Answered work phones and routed correspondence to correct parties.
- Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor.
Front Desk Receptionist
Long House Alaskan Hotel
Anchorage, AK
07.2013 - 05.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
Hostess
Sea Galley Restaurant
Anchorage, AK
10.2015 - 11.2016
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Front Desk Receptionist
Lakeshore Inn & Suites
Anchorage, AK
07.2015 - 10.2015
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted customers warmly and made them feel welcome.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Education
High School Diploma -
ALC
Skills
- Guest Services
- Reservations
- Payment Handling
- Computer Skills
- Fluent in English and Spanish
- Hotel services and hospitality
Timeline
Front Desk Receptionist
Motel 6 Hotel
08.2024 - Current
Customer Service Associate
Target
09.2023 - 01.2024
Customer Service Associate
Kohl's
10.2022 - 08.2023
Hostess
Sea Galley Restaurant
10.2015 - 11.2016
Front Desk Receptionist
Lakeshore Inn & Suites
07.2015 - 10.2015
Front Desk Receptionist
Long House Alaskan Hotel
07.2013 - 05.2017
High School Diploma -
ALC
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