Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelley Crawford

Eureka Springs

Summary

Dedicated housekeeping professional with extensive experience at Beaver Lake Cottages, known for exceptional cleanliness and guest satisfaction. Skilled in advanced cleaning techniques and customer service, I effectively trained staff and resolved issues, enhancing the overall guest experience and maintaining high sanitation standards. Hardworking and organized, I consistently met performance expectations.

Overview

30
30
years of professional experience

Work History

Housekeeper

Beaver Lake Cottages
02.2020 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Assistant Manage/Hotel Housekeeper

Evening Shade Inn Bed And Breakfast
09.2004 - 05.2019
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Assisted in training new team members on hotel policies, procedures, and best practices for housekeeping tasks.
  • Conducted deep cleaning tasks on regular schedule to ensure long-term maintenance of room quality.
  • Assisted in training new housekeeping staff, sharing knowledge and expertise to improve overall team performance.
  • Assisted in inventory control of housekeeping supplies, preventing shortages and excesses that could impact operations.
  • Enhanced guest experience by maintaining high standards of room cleanliness and hygiene.
  • Changed bed linens and collected soiled linens for cleaning.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
  • Enhanced customer satisfaction by efficiently handling all aspects of the reservation process in a timely manner.

Sanitation Worker

Tyson Foods
04.2000 - 02.2005
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
  • Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Skillfully and safely operated power scrubber, buffer and extractor equipment to clean and sanitize floors.

Production Worker

Walmart
03.1995 - 01.2000
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Followed instructions to make products in line with customer specifications.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Boxed, labeled, and transported items to support assembly operations.

Education

High School Diploma -

Eureka Springs High School
Eureka Springs, AR
05-1994

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Cleaning techniques
  • Customer service-focused
  • Excellent oral and written communication
  • Complex Problem-solving
  • Guest relations
  • Multitasking and organization
  • Exceptional communicator
  • Staff training
  • Hardworking
  • Exceptional time management

Timeline

Housekeeper

Beaver Lake Cottages
02.2020 - Current

Assistant Manage/Hotel Housekeeper

Evening Shade Inn Bed And Breakfast
09.2004 - 05.2019

Sanitation Worker

Tyson Foods
04.2000 - 02.2005

Production Worker

Walmart
03.1995 - 01.2000

High School Diploma -

Eureka Springs High School

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Shelley Crawford