Shelley Dingus
Norton,VA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Future Care. Skilled in customer service and problem-solving, I excel in high-pressure environments, significantly reducing hospital readmissions by developing personalized care plans. My ability to collaborate effectively with teams ensures optimal outcomes and efficiency. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
29
29
years of professional experience
Work History
Sales Associate
Lowes
10.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier
Burger King
01.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Senior Care Assistant
Future Care
12.2017 - 12.2019
- Facilitated smooth transitions between shifts by maintaining detailed documentation of residents'' needs, preferences, and medical history.
- Enhanced resident safety by consistently monitoring their health and reporting any changes to medical professionals.
- Reduced hospital readmissions by collaborating with healthcare teams to develop personalized care plans for each senior.
- Increased staff efficiency by training new team members on best practices in senior care and company policies.
- Supported senior independence through assistance with daily living tasks, such as grooming, dressing, and mobility.
- Minimized potential risks for falls or injuries by regularly assessing the environment for hazards and implementing appropriate safety measures.
- Promoted a positive living environment by engaging residents in social activities and maintaining clean, organized spaces.
- Fostered a sense of community among residents by organizing group outings, events, or exercise programs tailored to individual abilities.
- Maintained detailed records of residents'' daily activities and progress toward goals, facilitating accurate assessments of their well-being over time.
Senior Server
Holiday Inn
02.2015 - 03.2016
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed food resources, memorized orders, and coordinated customer service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
Prime Sirloin
01.2013 - 01.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
Black Diamond
01.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Care Coordinator
Life Line Carers
01.1995 - 06.2010
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
Education
High School Diploma -
Selwyn School
Gloucester United Kingdom06.1988
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
Lowes
10.2023 - 04.2024
Cashier
Burger King
01.2021 - 09.2022
Senior Care Assistant
Future Care
12.2017 - 12.2019
Senior Server
Holiday Inn
02.2015 - 03.2016
Waitress
Prime Sirloin
01.2013 - 01.2015
Cashier
Black Diamond
01.2012 - 01.2013
Care Coordinator
Life Line Carers
01.1995 - 06.2010
High School Diploma -
Selwyn School