Shelley Ebersol
Osceola,IN
Summary
Detail-oriented professional with proven execution accuracy, strong customer engagement, and effective team collaboration skills. Adept at problem resolution and task prioritization, consistently delivering innovative solutions that enhance team performance.
Overview
1
1
Certification
2
2
years of professional experience
Work History
QMA
Woodland Manor Nursing and Rehab
Elkhart, Indiana
03.2026 - Current
- Executed daily tasks to support team objectives with accuracy and efficiency.
- Presented innovative solutions to improve team performance and outcomes.
- Collaborated with diverse coworkers to resolve product-related issues and meet project goals.
- Organized and prioritized tasks to meet service objectives effectively.
- Worked with cross-functional teams to achieve goals.
- Engaged customers in conversation using effective interpersonal skills to enhance service experience.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
QMA
Hellenic Senior Living
Mishawaka, Indiana
10.2024 - 06.2026
- Delivered knowledgeable and friendly service to promote customer satisfaction.
- Identified customer needs promptly to provide effective support.
- Provided attentive service to customers through effective interpersonal skills, both face-to-face and via phone.
- Provided support to customers with inquiries to enhance satisfaction levels.
- Executed day-to-day duties with accuracy and efficiency.
- Collaborated with a diverse group of coworkers to achieve goals and resolve product issues.
- Developed innovative solutions that improved team collaboration and effectiveness.
- Maintained up-to-date knowledge through ongoing education and advanced training.
Education
QMA - QMA
Indiana Nursing Acedemy
Plainfield, IN03-2025
Associate of Applied Science - Healthcare
Ivt Tech
South Bend, IN05-2022
Skills
- Clinical documentation
- Task prioritization
- Issue resolution
- Product knowledge
- Interdisciplinary teamwork
- Customer engagement
- Attention to detail
Certification
- CNA
- QMA w/ insulin
- Ordained Minister
Timeline
QMA
Woodland Manor Nursing and Rehab
03.2026 - Current
QMA
Hellenic Senior Living
10.2024 - 06.2026
QMA - QMA
Indiana Nursing Acedemy
Associate of Applied Science - Healthcare
Ivt Tech