Shelley Elliott

· Oversaw the operations and performances of three properties with more than seven hundred units across the Kansas City area.

• · Communicated regularly with upper management regarding property performance and issues requiring attention.
• · Satisfied both tenants and owners, effectively managing relationships, and handling routine needs.
• · Oversaw budget development and financial reporting for each property in district, assessing expenditures and variances.
• · Maintained optimal profit levels with strong budgeting, cost control, and by frequently reviewing performance data and adjusting strategies.
• · Kept property income growth in line with targets by frequently reviewing performance data and adjusting strategies.
• · Motivate, coach, and counsel employees, approve on-site personnel hires, status changes and terminations.
• · Developed and implemented strategies to maximize property revenue and occupancy. Evaluated market trends to determine competitive rental rates for each property in district. Collaborated with marketing teams to create promotional materials for available units or properties.
• · Conducted regular property inspections to assess condition and identify necessary repairs or capital expenditure improvements.
• · Accomplished operational objectives and special projects by skillfully overseeing vendor work and outside contractors.
• · Coordinated maintenance projects and scheduled routine maintenance tasks for properties. Operated with a proactive mindset on preventive and predictive maintenance, staying ahead of the curve to keep tenant disruption and costs low.
• · Negotiated contracts with vendors for services such as landscaping, cleaning, and security. Implemented rent collection procedures, including following up on delinquent accounts. Reviewed tenant applications, conducted background checks, and approved or denied applicants based on established criteria.
• · Investigated complaints from tenants and resolved issues.
• · Assisted in resolving legal disputes involving tenants or properties within district.
• · Evaluate KPIs and tenant experience through survey platforms and social media.

· Oversee and report to upper management/ owners the daily operations of 3 multi-housing residential communities totaling 1124 units and 31 employees.

· Review occupancy status, and renewal programs to increase gain and minimize loss to lease.

· Audit current and past delinquency to maximize revenue.

· Stay up to date on market, competitors, and new developments in area.

· Perform administrative audits and physical property inspections.

· Integral in hiring, staff development and retention through engagement and recognition.

· Financial oversite including annual budget preparation and monthly budget variance review.

· Assist property managers in meeting or exceeding NOI

· Liaison between property and capital expenditure projects.

· Work with property managers in resolving employee and resident conflicts.

• Manage operational oversight for properties, setting budgets, supervising, maintaining and motivating on site team.
• Create and comply with operational budget, explain variances. Increase resident relations through effective communication.
• Addressed tenant complaints and resolved conflicts professionally.
• Coordinated preventive maintenance schedule and directed daily maintenance operations and projects.
• Work with property maintenance on repairs, and improvements with vendors and contractors.
• Oversee the make ready process, ensuring new resident satisfaction.
• Report, collect bids and follow up on capital expenditure projects. Inspect property to ensure safety, cleanliness and curb appeal meets company standards.
• Completed background checks, monitored credit histories and assessed overall rental eligibility to properly process rental applications.
• Monitor current and past delinquency to increase property revenue.
• Conduct unit move-out inspections to identify necessary repairs and record damages.
• Collaborated with attorneys on legal matters involving eviction proceedings or lease disputes.
• Evaluated local market conditions to determine competitive rental pricing strategies.
• Assisted marketing personnel with property promotion, leveraging social media and housing platforms to highlight available rentals.
• Developed marketing strategies to promote vacancies and attract new tenants.
• Prepared detailed reports for property owners outlining occupancy rates, financial performance, and maintenance activities.
• Organized community events for residents to foster a positive living environment.