Summary
Overview
Work History
Education
Skills
Timeline
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Shelley Frieze

Willard,MO

Summary

Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Catering and Marketing Manager

Jimmy's Egg
02.2020 - 05.2021
  • Created company brand messaging, customer catering events, promotional strategies, and product commercialization.
  • Developed and implemented marketing strategies to use for launches and promotions.
  • Researched developing trends to stay updated with new ideas and marketing and catering practices.
  • Boosted brand awareness and generated leads while managing internal and external catering campaigns and programs.

Server Trainer

Big Biscuit
04.2019 - 02.2020
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.

Front of House Lead

Jimmy's Egg
02.2014 - 03.2019
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Resolved guests complaints while maintaining positive customer environment.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Foster Parent

State Of Missouri
11.2021 - Current
  • Helped reunify birth families through coordinated visitation strategies.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Transported kids to therapy, extracurricular activities and medical appointments.
  • Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
  • Improved children's health by preparing healthy meals and snacks.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Helped reunify birth families through coordinated visitation strategies

Education

High School Diploma -

Hillcrest Highschool
Springfield, MO
06.1994

Some College (No Degree) - Early Childhood Education

Ozarks Technical Community College
Springfield, MO

Certification - Real Estate

Real Estate School of The Ozarks
Springfield, MO
2019

Skills

  • Catering and restaurant operations
  • Marketing and promotions
  • E-mail and direct mail marketing campaigns
  • Catering understanding

Timeline

Foster Parent

State Of Missouri
11.2021 - Current

Catering and Marketing Manager

Jimmy's Egg
02.2020 - 05.2021

Server Trainer

Big Biscuit
04.2019 - 02.2020

Front of House Lead

Jimmy's Egg
02.2014 - 03.2019

High School Diploma -

Hillcrest Highschool

Some College (No Degree) - Early Childhood Education

Ozarks Technical Community College

Certification - Real Estate

Real Estate School of The Ozarks

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Shelley Frieze