Shelley Frisbie CPC, OCS
Romulus
Summary
Dynamic Medical Biller and Coder with proven expertise in claims processing and compliance. Demonstrated ability to resolve denied claims and enhance cash flow, contributing to operational efficiency. Recognized for meticulous attention to detail and strong client relationships in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Biller and Coder
PBLLC, Inc
Plymouth
05.2018 - 07.2025
- Executed end-to-end billing and coding process for Oculofacial & Oculoplastic Specialists ensuring accuracy and operational efficiency.
- Completed front-end edits, corrected denials, and performed audits to maintain compliance with industry standards.
- Managed auto posting along with accounts receivable activities to improve cash flow.
- Processed credit card payments and lockbox postings for expedited transactions.
- Performed manual postings of insurance claims to preserve accurate financial documentation.
- Reviewed medical records, submitting requests based on standard protocols.
- Identified discrepancies via audits, facilitating timely resolutions.
- Developed an understanding of how various insurance plans process claims for reimbursement purposes.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Educated healthcare staff on coding standards and changes in coding guidelines.
- Collaborated with healthcare providers to verify necessary documentation for coding accuracy.
- Maintained positive working relationship with fellow staff and management.
- Provided customer service support to patients regarding billing inquiries.
Caregiver ~ Home Health Aide
Centria Healthcare, Inc
Novi
08.2017 - 05.2018
- Administered prescribed medications and monitored client health status for optimal recovery.
- Assisted client with daily living activities and personal hygiene tasks to promote independence.
- Drove client to doctors' appointments and social outings, ensuring timely attendance.
- Maintained detailed records of services performed on client for accuracy and compliance.
- Developed positive relationships with client and family, fostering trust and communication.
- Provided companionship and emotional support to enhance patient well-being during recuperation.
- Helped client adjust to new lifestyles during periods of incapacitation, ensuring comfort.
Medical Biller ~ Account Leader
CRT Medical, Inc
Novi
01.2014 - 05.2017
- Billing and coding for internal medicine, pediatrics, and rehabilitation for Michigan, Pennsylvania, Maryland, and Texas-based clients.
- Submitted electronic claims to various insurance carriers.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Performed follow up activities on unpaid claims with insurance companies or other third-party payers by phone or written correspondence.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Provided training and support to new staff members regarding billing processes.
- Collected, posted and managed patient account payments.
- Weighed envelopes containing statements to determine correct postage and affix postage.
- Assisted in the development of pricing models for various products and services.
Medical Biller and Coder
MBR, Inc
Farmington Hills
10.2009 - 06.2013
- Executed end-to-end billing and coding for Internal Medicine, Cardiology, and Pulmonology.
- Processed medical claims using advanced billing software to enhance efficiency.
- Communicated with insurance companies to address and resolve billing inquiries.
- Ensured timely filing of all claims in accordance with established guidelines.
- Verified accuracy of patient information and insurance data within billing system.
- Provided customer service support to patients regarding various billing inquiries.
- Resolved denied claims through thorough research of payer requirements and preparation of appeals.
- Collaborated with physicians to gather necessary clinical information for precise coding assignments.
Education
OCS -
AAO
04-2023
CPC -
AAPC
02-2012
CPC, CBCS, CHA - Medical Billing & Coding
New Horizons CLC
Livonia06-2011
Skills
- Excellent rapport with clients, co-workers, and patients as well
- Meticulous organizational skills, multi-tasker
- Self-disciplined ~Work well as a team, or independently
- Attention to detail
- Ethical standards
- Data entry
- HIPAA compliance
- Workers' compensation billing
- Commercial insurance billing
- Problem solving
Certification
- OCS ~ AAO
- CPC ~ AAPC
Timeline
Medical Biller and Coder
PBLLC, Inc
05.2018 - 07.2025
Caregiver ~ Home Health Aide
Centria Healthcare, Inc
08.2017 - 05.2018
Medical Biller ~ Account Leader
CRT Medical, Inc
01.2014 - 05.2017
Medical Biller and Coder
MBR, Inc
10.2009 - 06.2013
OCS -
AAO
CPC -
AAPC
CPC, CBCS, CHA - Medical Billing & Coding
New Horizons CLC