Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelley Goeckel

Beaverton,MI

Summary

Detail-oriented Office Assistant with a proven track record in enhancing operational efficiency through exceptional organizational and multitasking skills. Adept at managing complex calendars, scheduling appointments, and executing various administrative tasks to ensure seamless team support. Committed to fostering a productive work environment while maintaining a high level of professionalism and attention to detail. Eager to leverage expertise in a dynamic professional setting to contribute to team success.

Overview

16
16
years of professional experience

Work History

Lead MA

Dr. Saif Fatteh
01.2023 - Current
  • As the lead MA, I greet and room patients for the provider, enter data into files, maintain a database of records, schedule appointments for patients, I collect information for patient health assessments online or over the phone. Send lab orders to labs to perform laboratory specimens, schedule x-rays for patients for all types of radiological tests, Research, find, call, create and fax referrals to specialty clinics for patients, handle all prior authorizations for patients as requested by their insurance, be it medication or testing. Perform primary care duties, follow all privacy policies and maintain the confidentiality of protected health information. Assist patients throughout the day as needed. Complete tasks that are assigned to me. In this position its imperative that I be accurate, willing to learn, organized, hardworking, dependable, motivated, and creative. Most important is being able to work independently as well as being part of a team. I wear many hats in this position, office coordinator, Bio Logics Coordinator, Appointment Scheduler, Referral Coordinator, Prior Authorization Specialist.

Office Manager/ Medical Biller

Perspectives Psychological
01.2020 - 01.2022
  • Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands. I was responsible for organizing and scheduling meetings and appointments, I would organize office operations and procedures, establishing an effective and smooth work environment. I would handle customer inquiries and complaints, manage internal staff relations, maintain a safe, secure, and pleasant work environment Responsible for data entry, bookkeeping and human resources, including preparing daily bank deposits and reports. Efficient in Insurance Credentialing; submit claims weekly and handle patients bills and account statements. Ensuring HIPPA Compliance. Manage client relations, maintenance of patient charts and patient templates. Maintain office equipment, supplies. My top qualities in this position were optimism, initiative and anticipation of needs, excellent communication skills, ability to be accessible and friendly, and the ability to adapt & learn.

Optical Technician

Gladwin Eye Care
01.2018 - 01.2020
  • Greet patients, collected money from patients, fax forms and general front desk work. A friendly team player. Answer multiple phone lines, able to handle multiple tasks at once. specializing in fitting and dispensing eyewear. I would interpret prescriptions from optometrists or ophthalmologists, ensuring that patients receive the correct lenses for their vision needs. I would also assist customers in selecting frames that suit their style and comfort while providing guidance on lens options, coatings, and care. Beyond fitting glasses, I would often handle repairs and adjustments, ensuring that eyewear remains functional and comfortable. I would prepare work orders for optical labs. Patient care and confidentiality, and Time Management. Up to date on my First Aid/CPR/ Vaccines. I enjoy being busy and working hard; you will not be disappointed with my work!

Practice Manager

Medical Procedures Center - Dr. Pfenninger
01.2010 - 01.2018
  • Manage all word processing and typing. Enter data for accounts payable and accounts receivable. Maintain computerized inventory of all vendors, supplies, and products. Help plan and organize company functions. Answer the telephone and represent the company in a professional and businesslike manner. Utilize effective problem-solving techniques with public and staff members. Assist in creating a team approach to patient care. Assist in the maintenance of a clean, safe environment. Assist in setting goals and formulating policies and procedures for the office. In charge of Marketing and Advertising through newspaper ads and social media. Report statistics on a monthly basis. Implemented safety plans to evacuate not only staff but customers in the events of fire, bomb threat, and natural disasters. Have attended many conferences on customer service and have empathy training. As the office manager I’m very personable, organized, and have great communication skills. I have the ability to identify and proactively solve problems. I demonstrate a positive, can-do attitude, even when things get busy.

Education

Certified Medical Assistant -

Ross Medical Education Center

Career Training - IV Technician - Phlebotomy

Ross Medical Education Center
01.2019

Certificate Program - Peripheral Intravenous Therapy

Ross Medical Education Center
01.2018

Skills

  • Experience with Microsoft products
  • Exhibit excellent customer services and people skills
  • Spreadsheet and/or database experience
  • Organizational skills with strong attention to detail
  • Demonstrated positive people skills
  • Effective verbal and written communication skills
  • Ability to project a cheerful outlook
  • Ability to manage multiple projects and meet deadlines with accurate results
  • Ability to compose proofread and edit correspondence
  • Good communications skills, empathy, and people skills
  • Experience with HIPAA, OSHA, CLIA and ICD-10 and insurance verification
  • Certified IV Technician
  • Ability to design/maintain web pages
  • Adaptability skills
  • Self-motivation skills
  • Critical thinking skills
  • Research skills
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Conflict resolution
  • Performance evaluations
  • Safety procedures
  • Employee onboarding
  • Work prioritization
  • Recruiting and interviewing
  • Vendor management
  • Teamwork and collaboration
  • Computer skills
  • Effective communication
  • Problem resolution
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Excellent communication
  • Organizational skills
  • Team development
  • Work Planning and Prioritization
  • Hiring and training
  • Managing operations and efficiency

Timeline

Lead MA

Dr. Saif Fatteh
01.2023 - Current

Office Manager/ Medical Biller

Perspectives Psychological
01.2020 - 01.2022

Optical Technician

Gladwin Eye Care
01.2018 - 01.2020

Practice Manager

Medical Procedures Center - Dr. Pfenninger
01.2010 - 01.2018

Career Training - IV Technician - Phlebotomy

Ross Medical Education Center

Certificate Program - Peripheral Intravenous Therapy

Ross Medical Education Center

Certified Medical Assistant -

Ross Medical Education Center

Similar Profiles

CREATE PROFILE
Shelley Goeckel