Summary
Overview
Work History
Education
Skills
Certification
Work Authorization
Personal Information
Timeline
Generic

Shelley Gordon

Arnaudville,LA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Home Health Aide

Leading Health Care of Louisiana
05.2018 - 09.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Administered medication as directed by physician.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to client.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Communicated regularly with client family to provide updates on health and wellbeing.

Commissioned Sales Associate

Sears Holdings Inc
12.2014 - 09.2017
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Rotated stock and restocked shelves to maintain product availability and store appearance.
    • Managed returns, exchanges and refunds in accordance with store policy.
    • Answered customer questions about sizing, accessories, and merchandise care.
    • Provided positive first impressions to welcome existing, new, and potential customers.
    • Engaged with customers to build rapport and loyalty.
    • Solved customer challenges by offering relevant products and services.
    • Engaged with customers to effectively build rapport and lasting relationships.
    • Assessed customer needs and utilized suggestive selling techniques to drive sales.
    • Educated clients on current promotional offerings and products using persuasive selling tactics.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Engaged in friendly conversation with customer to better uncover individual needs.
    • Listened to customer needs and desires to identify and recommend optimal products.
    • Built customer loyalty and retention by delivering excellent shopping experiences.
    • Created inviting environment for customers by maintaining store organization and cleanliness.
    • Provided exceptional services and pleasant shopping experiences to retail customers.
    • Developed strong rapport with customers and created positive impression of business.
    • Maintained up-to-date knowledge of store sales, payment policies and security standards.
    • Prioritized helping customers over completing other routine tasks in store.

Sales Associate

Walmart
05.2013 - 11.2014
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Rotated stock and restocked shelves to maintain product availability and store appearance.
    • Answered customer questions about sizing, accessories, and merchandise care.
    • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
    • Provided positive first impressions to welcome existing, new, and potential customers.
    • Engaged with customers to build rapport and loyalty.
    • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
    • Assessed customer needs and utilized suggestive selling techniques to drive sales.
    • Engaged with customers to effectively build rapport and lasting relationships.
    • Educated clients on current promotional offerings and products using persuasive selling tactics.
    • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Engaged in friendly conversation with customer to better uncover individual needs.
    • Listened to customer needs and desires to identify and recommend optimal products.
    • Managed efficient cash register operations.
    • Created inviting environment for customers by maintaining store organization and cleanliness.
    • Prioritized helping customers over completing other routine tasks in store.

Mail Inserter

The Daily Advertiser
04.2008 - 05.2013
  • Responsible to set up and operate all inserting equipment for producing all mailing projects.
  • Works closely with other team members to exceed expectations.
  • Coordinates workload schedule for inserting, metering, and sorting mail. pieces to meet customer time frame requirements while achieving optimum productivity.
  • Achieve mailing projects in compliance with job specifications, current postal regulations, and in accordance with company quality standards and procedures.
  • Responsible for tracking locations of materials moved and ensuring that moves are done in a timely manner.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Assisted with implementing new mailroom systems and training staff to improve operations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

High School Diploma -

Cecilia High School
Cecilia
05.2007

Skills

    • Strong Customer Service
    • Certified Fork Lift Operator
    • Detail Oriented
    • Ability to work in a fast paced environment
    • Time Management
    • Punctuality
    • Hard Working
    • Dependable
      • Meal Preparation
      • Progress Documentation
      • Interpersonal Communication
      • Housekeeping
      • Patient Care
      • Documentation
      • First Aid and Safety
      • State Regulations Knowledge

Certification

TWIC Card, 06/01/19, 06/01/24

Work Authorization

Authorized to work in the US for any employer

Personal Information

Relocation: Anywhere

Timeline

Home Health Aide

Leading Health Care of Louisiana
05.2018 - 09.2019

Commissioned Sales Associate

Sears Holdings Inc
12.2014 - 09.2017

Sales Associate

Walmart
05.2013 - 11.2014

Mail Inserter

The Daily Advertiser
04.2008 - 05.2013

High School Diploma -

Cecilia High School

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Shelley Gordon