Shelley Grimes
Branch Director
Ocala,FL
Summary
Dynamic leader looking for a part-time position. Excel in operations management and staff development. Skilled in customer support, recruiting and adept at fostering high morale and collaboration for optimal productivity.
Overview
12
12
years of professional experience
Work History
Branch Director
NurseCore of Ocala
10.2022 - Current
- Provide direction for 5 team members and make day to day operational decisions.
- Achieved consistent growth in revenue generation by developing new business relationships and nurturing existing partnerships.
- Cultivated a positive work environment that fostered collaboration, teamwork, and high employee morale.
- Enhanced branch performance by implementing effective management strategies and streamlining operations.
Executive Director
Coral Trace Health Care
11.2016 - 07.2022
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff of 126 employees through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Administrator
Signature Health Care
02.2016 - 11.2016
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised 98 staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Reduced overhead costs through careful budget management and resource allocation.
Executive Director
HCR ManorCare
01.2013 - 11.2016
- Promoted a culture of continuous improvement by encouraging professional development opportunities for 110 staff members.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Education
Master of Science - Psychology
Hodges University
Naples, FL12.2001
Skills
- Customer Support
- Operations Management
- Recruiting and Hiring
- Staff Development
- Excellent work ethic
- Customer Service
- Attention to Detail
- Excellent time management skills
- Cash Handling
- Customer Relationships
Timeline
Branch Director
NurseCore of Ocala
10.2022 - Current
Executive Director
Coral Trace Health Care
11.2016 - 07.2022
Administrator
Signature Health Care
02.2016 - 11.2016
Executive Director
HCR ManorCare
01.2013 - 11.2016
Master of Science - Psychology
Hodges University