SHELLEY Guardado
Owasso,Oklahoma
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
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Retail Experience
Bed Bath & Beyond 4 years 2009-2013
K-Mart 2 years 2011-2013
Previous retail experience; Jones, Penney's, Fashion Gal, Smacks
Overview
44
44
years of professional experience
Work History
Engineering Administrative Coordinator
L3 Technologies
06.2015 - 11.2019
- Exceeded goals through effective task prioritization and great work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked flexible hours across night, weekend and holiday shifts
- Used coordination and planning skills to achieve results according to schedule
- Proved successful working within tight deadlines and fast-paced atmosphere
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Demonstrated respect, friendliness and willingness to help wherever needed
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Increased customer satisfaction by resolving issues
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Used Microsoft Word and other software tools to create documents and other communications
- Worked with customers to understand needs and provide excellent service
Executive Assistant
L3 Technologies
03.2015 - 06.2015
- Processed travel expenses and reimbursements for executive team of 12 senior managers.
- Screened calls and emails and responded accordingly to support executive correspondence
- Created expense reports, budgets and filing systems for management team
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Took notes and dictation at meetings
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Executive Legal Assistant
Arnold, Newbold, Winter & Jackson P.C
05.2014 - 01.2015
- Filed court documents and legal pleadings with court clerk on behalf of Michael Newbold.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Completed document revisions, court document filings, travel arrangements and client billing.
Administrative Assistant
Apria Healthcare, LLC
10.2012 - 01.2014
- Work directly with Operations Manager and Vice President of Ancillary Pharmacies
- Successfully initiated and completed installation of building alarm software system
- Effectively inspected building to ensure safety of all employees
- Managed external contacts for Operations Manager and kept track of periodic communication needed for priority contacts
- Created expense reports
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff appreciation
- Restocked supplies and submitted purchase orders to maintain stock levels
- Interacted with vendors to purchase and set up equipment and services
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Set up conference rooms, technology and materials to facilitate meetings
- Offered technical support and troubleshot issues to enhance office productivity
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
- Edited documents to improve accuracy of language, flow and readability
Education
Associate of Applied Science - Business
Kaplan University
Davenport, IA07.2014
Skills
- Excellent communication skills Resourceful
- 80 WPM typing speed Results-oriented
- Advanced MS Office Suite knowledge Multi-line phone proficiency
- Excellent planner and coordinator
- Transcription Machine
- Document Filing and Retrieval
- Executive Schedule Management
- Correspondence and Memos
- Travel Arrangement Coordination
- Visitor Greeting
Accomplishments
- 2009 Worked at Bed Bath & Beyond
Affiliations
Member of National Society of Collegiate Scholars
State of Missouri Notary Public Additional Information Multiple Fund Raising Events
United Way Ambassador
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Insanity is doing the same thing, over and over again, but expecting different results.”
Albert Einstein
Timeline
Engineering Administrative Coordinator
L3 Technologies
06.2015 - 11.2019
Executive Assistant
L3 Technologies
03.2015 - 06.2015
Executive Legal Assistant
Arnold, Newbold, Winter & Jackson P.C
05.2014 - 01.2015
Administrative Assistant
Apria Healthcare, LLC
10.2012 - 01.2014
Associate of Applied Science - Business
Kaplan University
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