Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shelley Haines

Tracy,CA

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

15
15
years of professional experience

Work History

Dealer

Parkwest Casino 580
09.2010 - Current
  • Dealt various table games, ensuring compliance with casino regulations and policies.
  • Managed cash transactions accurately, maintaining integrity of gaming operations.
  • Assisted guests with inquiries and concerns, enhancing overall customer experience.
  • Monitored gameplay for fairness, identifying irregularities and addressing issues promptly.
  • Collaborated with team members to maintain efficient workflow during peak hours.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
  • Adhered to company and game policies as well as state and federal regulations.
  • Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
  • Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
  • Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
  • Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Kept gaming areas clean and organized to maintain safe and secure environment.

Education

High School Diploma -

Livermore High School
Livermore, CA
06.2000

Skills

  • Memory retention
  • Dependability
  • Payout calculations
  • Effective conflict resolution skills
  • Table management
  • Excellent customer service
  • Stress tolerance
  • Guest service
  • Teamwork
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Money handling
  • Decision-making
  • Customer interaction
  • Relationship building
  • Professionalism
  • Continuous improvement
  • Physical stamina
  • Adaptability

References

Work

Parkwest Casino 580

Pete Buqeileh

Floor Service Representative

(925) 999-6234


Personal

Amber McKee

Friendship for over 20 years

(925) 667-7967

Timeline

Dealer

Parkwest Casino 580
09.2010 - Current

High School Diploma -

Livermore High School
Shelley Haines