Shelley Haines
Tracy,CA
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
15
15
years of professional experience
Work History
Dealer
Parkwest Casino 580
09.2010 - Current
- Dealt various table games, ensuring compliance with casino regulations and policies.
- Managed cash transactions accurately, maintaining integrity of gaming operations.
- Assisted guests with inquiries and concerns, enhancing overall customer experience.
- Monitored gameplay for fairness, identifying irregularities and addressing issues promptly.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Adhered to company and game policies as well as state and federal regulations.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.
- Enforced game rules to maintain fair paly and avoid disputes.
- Kept gaming areas clean and organized to maintain safe and secure environment.
Education
High School Diploma -
Livermore High School
Livermore, CA06.2000
Skills
- Memory retention
- Dependability
- Payout calculations
- Effective conflict resolution skills
- Table management
- Excellent customer service
- Stress tolerance
- Guest service
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Customer interaction
- Relationship building
- Professionalism
- Continuous improvement
- Physical stamina
- Adaptability
References
Work
Parkwest Casino 580
Pete Buqeileh
Floor Service Representative
(925) 999-6234
Personal
Amber McKee
Friendship for over 20 years
(925) 667-7967
Timeline
Dealer
Parkwest Casino 580
09.2010 - Current
High School Diploma -
Livermore High School