Shelley Harness
West Jefferson,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
School Bus Driver
Southwestern City School District
Grove City, OH
04.2022 - Current
- Ensured safety of students by following all traffic laws and regulations.
- Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
- Performed pre-trip inspections of the bus according to established procedures.
Hourly Warehouse Operation- Lead- Yard Coordinator
Target
West Jefferson, OH
12.2019 - Current
- Operated forklifts, pallet jacks, and other material handling equipment to move product within the warehouse.
- Utilized RF scanners to accurately process inbound and outbound shipments.
- Ensured all safety regulations were followed while operating machinery or performing manual labor tasks.
- Organized storage areas by stacking boxes properly according to SKU numbers and expiration dates.
- Developed positive relationships with co-workers through excellent communication skills.
- Stored items carefully in designated locations after verifying barcodes against system records.
- Implemented new procedures and policies as directed by supervisor or manager.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
Sales Associate
Finish Line Macy's
Dublin, OH
05.2004 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Increased purchase amounts by cross-selling with similar products.
Clerk
USPS
Hilliard, OH
11.2015 - 12.2019
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Processed returns and refunds in accordance with company policies.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Provided customer service assistance to external customers requiring postal services.
- Generated reports detailing activities in the mailroom such as package tracking numbers, shipping costs.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Ensured compliance with federal regulations governing mailing processes.
- Resolved any discrepancies between actual shipments and expected deliveries.
- Created labels using barcodes or other labeling software programs.
- Tracked parcels using online tracking systems provided by couriers or freight companies.
- Received, sorted and organized incoming letters and packages.
- Packaged items in boxes or envelopes and sealed.
- Applied appropriate postage to outgoing mail using postage machine or mailing labels.
- Answered telephones, directed calls and took messages.
- Responded to internal employees' questions about mail services, products and delivery choices.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Scheduling Coordinator/Yard Coordinator
Save A Lot
Hilliard , OH
02.2002 - 06.2006
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Monitored incoming shipments to verify accuracy against purchase orders and invoices.
- Coordinated with service providers to ensure timely delivery of supplies and materials.
- Managed the scheduling of yard personnel for loading and unloading tasks.
- Set and confirmed customer appointments.
Education
Associate of Arts - Dental Assisting
Columbus Academy of Dental Asstisting
Dublin03-2017
Associate - Medical Assistant
Kaplan College - Columbus
Columbus, OH02.2008
Associate of Applied Science - Nursing
Columbus State Community College
Columbus, OHSkills
- Warehouse Operations
- Quality Control
- Operations Support
- Material Handling
- Heavy Equipment Operation
- Self-Motivated and Disciplined
- Basic Mathematics
- Microsoft Outlook
- Complex Problem-Solving
- Microsoft Excel
- Clear Communication
- Retail Sales
- Mail Delivery
- Strong Organization Skills
- Customer Service
- Problem-Solving Skills
- Customer Needs Assessment
- Payment Processing
- Upselling
- Excellent Communication Skills
- Verbal/Written Communication
- Energetic Self-Starter
Timeline
School Bus Driver
Southwestern City School District
04.2022 - Current
Hourly Warehouse Operation- Lead- Yard Coordinator
Target
12.2019 - Current
Clerk
USPS
11.2015 - 12.2019
Sales Associate
Finish Line Macy's
05.2004 - Current
Scheduling Coordinator/Yard Coordinator
Save A Lot
02.2002 - 06.2006
Associate of Arts - Dental Assisting
Columbus Academy of Dental Asstisting
Associate - Medical Assistant
Kaplan College - Columbus
Associate of Applied Science - Nursing
Columbus State Community College