Shelley Hess
Vernonia
Summary
Dependable Registration Representative with twenty years of experience. Results-driven and hardworking with top-notch communication and organization skills. Knowledgeable administrative and customer service professional well-versed in medical facility operations. Well-organized and resourceful with a positive and upbeat personality.
Overview
15
15
years of professional experience
Work History
Registration Representative
Kaiser Permanente
07.2015 - 08.2021
- Proficient in computer programs: MS Office, Word
- Provided HIPAA compliance to all patients.
- Helped manage opening of new medical building, and training of eight new registration staff on current policies, rules and procedures.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided confidentiality to all patients.
- Processed registrations with attention to compliance with operational policies.
- Greeted every guest with personable approach and provided knowledgeable service.
- Collected demographic and insurance information from patients.
Dental Assistant
Kaiser Permanente
06.2009 - 07.2015
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Provided confidentiality to all of my patients
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Sterilized rooms and prepped equipment and instruments for twelve procedures daily
Lead Dental Assistant
Vernonia Dental
10.2006 - 09.2008
- Appointed patients for scheduling.
- Applied HIPAA compliance to all patients
- Skilled in computer programs : MS Office, Word
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs and maintained strict budget on ordering supplies, to save money.
- Did all back office ordering, and kept strict inventory
- Trained team members.
- Coached team on effective upselling and cross-selling methods for dental procedures.
- Managed opening and closing procedures.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Sterilized rooms and prepped equipment and instruments for eight procedures daily
Education
Associate of Science - Business Management
Portland Community College
Portland, OR09-2025
Business Management
Portland Community College
Portland, Oregon09.2020
Certificate in Dental Assisting - Dental Assisting
Portland Community College
Portland, OR06.1994
Skills
- Confidential
- HIPAA compliant
- MS Office, Word, Excel
- Organization Skills
- Attention to details
- Strong Communication Skills
- Adaptability when facing change
- Skilled in sorting and analyzing mass information
- Experienced in communicating polices, rules,and laws
- Appointment scheduling
- Electric charting
- Accounts Receivable/ Accounts Payable
Timeline
Registration Representative
Kaiser Permanente
07.2015 - 08.2021
Dental Assistant
Kaiser Permanente
06.2009 - 07.2015
Lead Dental Assistant
Vernonia Dental
10.2006 - 09.2008
Associate of Science - Business Management
Portland Community College
Business Management
Portland Community College
Certificate in Dental Assisting - Dental Assisting
Portland Community College
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