Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelley Hinds

Bloomington

Summary

Dedicated housekeeping professional with a strong background at Meadowood Retirement Village, excelling in guest relations and efficient cleaning techniques. Proven ability to enhance guest satisfaction through meticulous attention to detail and effective communication. Skilled in stain removal and maintaining high hygiene standards, contributing to a positive guest experience and reduced complaints.

Overview

38
38
years of professional experience

Work History

Housekeeping Cleaner

Self Employed Web
12.2024 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Responded to requests from patrons for linens and toiletries.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
  • Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
  • Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
  • Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
  • Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
  • Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
  • Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.
  • Sorted, laundered and put away various laundry items.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Returned emptied garbage receptacles to proper locations.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Housekeeping ,Security

Meadowood Retirement Village
03.2015 - 03.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Building & Grounds Maintenance

Boston Scientific
01.1987 - 03.1994
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Monitored compliance with all local regulations regarding waste management and sanitation standards.
  • Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
  • Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
  • Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
  • Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
  • Streamlined scheduling process, accommodating both employee preferences and operational requirements.

Education

Basic Electricity/ Certificate - Electricity

Ivy Tech Community College of Indiana
Bloomington, IN

HS Diploma - English/Business/Home Economics

Owen Valley High School
Spencer, IN
05.1984

Skills

  • Bathroom cleaning
  • Kitchen cleaning
  • Waste disposal
  • Proper chemical usage
  • Window cleaning
  • Dusting techniques
  • Efficient cleaning techniques
  • Carpet cleaning
  • Guest relations
  • Stain removal
  • Laundry expertise
  • Odor control
  • Polishing surfaces
  • Restocking supplies
  • Surface disinfection
  • Communication
  • Sanitization procedures
  • Upholstery care
  • Housekeeping
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Hospitality background
  • Teamwork
  • Dusting furniture
  • Vacuuming
  • Customer service
  • Window washing
  • Interior and exterior cleaning
  • Customer service-focused
  • Residential cleaning
  • Cleaning bathrooms
  • Customer-oriented
  • Health and safety compliance
  • Quality assurance
  • Restroom detailing
  • Cleaning techniques
  • Laundry management
  • Ordering cleaning supplies
  • Resident support
  • Hazardous chemical training
  • Chemical handling
  • Staff training
  • Sorting and washing laundry
  • Quality assurance controls
  • Floor scrubber machines
  • Ceiling fan cleaning
  • Tile and grout care
  • Infection control
  • Building maintenance
  • Cleaning and organizing
  • Detail-oriented
  • Basic maintenance
  • Safety protocols
  • Cleaning light fixtures
  • Sanitization techniques
  • Cleaning methods
  • Chandelier cleaning
  • Dish preparation
  • Safe cleaning with chemicals
  • Hardworking
  • Interior window washing
  • Watering plants
  • Commercial and residential cleaning
  • Linen replenishment
  • Glass and window washing
  • Closet detailing
  • Focused and detail-oriented
  • Kitchen sanitizing
  • Deep cleaning
  • Kitchen cleaning and dishwashing
  • Trash collection and disposal

Timeline

Housekeeping Cleaner

Self Employed Web
12.2024 - Current

Housekeeping ,Security

Meadowood Retirement Village
03.2015 - 03.2020

Building & Grounds Maintenance

Boston Scientific
01.1987 - 03.1994

Basic Electricity/ Certificate - Electricity

Ivy Tech Community College of Indiana

HS Diploma - English/Business/Home Economics

Owen Valley High School

Similar Profiles

CREATE PROFILE
Shelley Hinds