Shelley Hoyt
Belvedere,CA
Summary
I am a respected professional with a distinguished career contributing to hospitality operations, restaurant management, event coordination, and administrative skills in support of company objectives. I have in depth experience in food and beverage industries focused on delivering world class customer service. I demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines and working in a fast-paced professional environment. I have dynamic communication, organization, problem solving, and relationship management skills. Experienced in Microsoft Excel and Word.
Overview
21
21
years of professional experience
Work History
Bartender
San Fransisco Yacht Club
Belvedere Tiburon , CA
2021.05 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
Front Desk Supervisor
The Lodge At Tiburon
Belvedere Tiburon , CA
2020.07 - 2021.05
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Restaurant Manager
Tiburon Tavern
Tiburon , CA
2017.10 - Current
- Performed all duties equated with Restaurant Manager position to include tracking labor costs, payroll and opening/ closing the restaurant daily
- Worked with sales staff in planning and overseeing restaurant functions
- Oversaw inventory of all liquor, beer, wine, and mixers and supplies to promote an accurate month end EBITA
- Effectively trained and directed service staff, developed work schedules, evaluated performance and provided guidance/mentoring
- Facilitated staff meetings to develop new marketing strategies for increasing revenue and improve customer retention
- Key Accomplishment - Created a cross training program to ensure all FOH staff members perform confidently, safely and effectively in all positions
- This allowed the ability to cut staff members during service as business slows to decrease labor costs yet still provide efficient customer service.
Bar Manager
Lion’s Den, Show Low
, AZ
2016.04 - 2017.10
- Responsible for bar order, audits, inventory and labor reports, scheduling of the team
- Represented GM/Owner in escalated guest issues and customer satisfaction
- Kept consistency on expenses, standards, expectations and operations
- Oversaw and coordinated all vendor sponsored events
- Key Accomplishment - Coached and built staff expectations, managed staff performances, and developed a team with outstanding customer service
- Under my leadership employee retention and satisfaction was dramatically increased to 100% during my tenure.
Assistant General Manager Porter
Mountain Steakhouse, The Barn Event Venue
Lakeside , AZ
2011.01 - 2016.04
- Supervised 25 FOH staff and an on-call banquet staff in high-volume, 150-seat upscale dining restaurant
- Oversaw facilities management, special events, food service, purchasing, inventory control, staffing, scheduling and labor control
- Reviewed weekly BEOs to order product and equipment based on function type and guest count
- Worked closely with catering department to clearly and effectively communicate all clients' needs
- Key Accomplishment - Implemented a new revenue stream for the restaurant by turning available onsite outbuildings into venues for weddings and corporate events
- We were also able to utilize these outbuildings during our busy season to increase seating and covers, increasing revenue by 20%.
Fire Dispatcher 911 Operator
Police, City of Show, Low
, AZ
2008.10 - 2011.01
- Questioned callers to obtain information required to determine the most appropriate course of action, with the goal of the safest best emergency resolution outcomes
- Issued, tracked, and maintained case incident numbers, logs, and other records relating to emergency responses
- Skilled in remaining calm and mentally sharp in even the most stressful of emergency calls
- Researched information for police officers and detectives upon request
- Conducted inquiries on individuals using the automated wants and warrants system.
Bartender/Server My
Old Man’s Pub
Phoenix , AZ
2003.05 - 2008.10
- Sole bartender responsible for dinner service
- Maintained a smooth balance between ensuring highest standards of hospitality towards guests seated at the bar top, making craft cocktails and pouring beer and wine for guests
- Maintained a full-service bar with up to 30 beers and craft cocktail menu
- Cash and credit card handling and counting responsibilities
- Full setup and breakdown of bar while abiding by Department of Health safety regulations
- Key Accomplishment - Created this establishment’s first Craft Cocktail Menu.
Education
Hospitality and Tourism Management Certification -
Florida Atlantic University
2020
Food And Beverage Management Certification -
Universita Bocconi
2020
Skills
- Multitasking and Prioritization
- Supply and Inventory Maintenance
- Professional Service Standards
- Mixology Techniques
- Staff Management
Timeline
Bartender
San Fransisco Yacht Club
2021.05 - Current
Front Desk Supervisor
The Lodge At Tiburon
2020.07 - 2021.05
Restaurant Manager
Tiburon Tavern
2017.10 - Current
Bar Manager
Lion’s Den, Show Low
2016.04 - 2017.10
Assistant General Manager Porter
Mountain Steakhouse, The Barn Event Venue
2011.01 - 2016.04
Fire Dispatcher 911 Operator
Police, City of Show, Low
2008.10 - 2011.01
Bartender/Server My
Old Man’s Pub
2003.05 - 2008.10
Hospitality and Tourism Management Certification -
Florida Atlantic University
Food And Beverage Management Certification -
Universita Bocconi
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