Shelley Irons
Florence,AL
Summary
Organized Cleaner successful at providing efficient and quality cleaning services. Offering dedicated work history and success in fostering long-term relationships.
Customer-focused Front of House Team Member with 5 years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
8
8
years of professional experience
Work History
Cleaner
Laundry mat
Russellville, AL
07.2022 - Current
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Provided assistance with laundry services when needed.
- Swept sidewalks and driveways of debris.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
Private Nanny
Sheldon Hayes
Muscle Shoals, AL
06.2021 - Current
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Provided supervision and guidance to ensure safety of children in all situations.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Assisted with bedtime routines such as bathing, changing clothes or reading stories.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Transported children to and from school, extra-curricular activities and play-dates.
- Prepared meals according to dietary needs of the family's children.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Assisted with homework, tutoring and school projects as needed.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Regulated children's schedules to balance rest, learning and play.
- Dropped off and picked up children from school and extracurricular commitments.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Cashier
Play It Again Sports - Team Store
Florence, AL, Alabama
08.2021 - 03.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
- Helped with purchases and signed customers up for rewards program.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
FOH Team Member
Ricks BBQ
Florence, AL, Alabama
09.2016 - 04.2021
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Completed daily side work tasks assigned by supervisor or manager.
- Explained menu items, took orders and delivered food courses according to instruction.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Greeted customers and answered questions related to products and services.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Assisted colleagues whenever needed during peak business hours.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Followed opening and closing procedures as outlined by management team.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Directed patrons to restrooms and other amenities within facility.
- Rotated inventory to reduce waste and optimize freshness.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Assembled and served meals according to specific guest requirements.
- Refilled condiments, napkins and server workstations.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Took to-go phone orders from guests following outlined procedures.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Delivered guest orders to correct tables or take-out counter.
- Worked with managers to report and resolve customer issues or concerns.
Education
High School Diploma -
Rogers High School
Killen, AL05-2018
Skills
- Housekeeping
- Chemical Handling
- Crew Management
- Complex Problem-Solving
- Customer Service
- Cleaning and Sanitizing
- Sweeping and Mopping
- Flexibility
- Teamwork and Honesty
- Creative thinking in leadership
- Conflict Resolution
- Critical Thinking
- Act of Listening
- Phone Etiquette
- Reservation Management
- Money Handling
- Professional Appearance
- Team Collaboration
- Training and Mentoring
- Complaint Handling
- Problem-Solving Abilities
- Relationship Building
Timeline
Cleaner
Laundry mat
07.2022 - Current
Cashier
Play It Again Sports - Team Store
08.2021 - 03.2022
Private Nanny
Sheldon Hayes
06.2021 - Current
FOH Team Member
Ricks BBQ
09.2016 - 04.2021
High School Diploma -
Rogers High School
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