Summary
Overview
Work History
Education
Skills
Timeline
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Shelley Jackson

Highland

Summary

Hi, my name is Shelley Jackson, and I am a recent graduate of Mount Airy Christian Academy. Since completing high school, I have gained valuable work experience in a variety of roles that have helped me develop a strong work ethic and diverse skill set. I worked at Boarman’s Meat Market, where I learned the importance of teamwork, customer service, and attention to detail in a fast-paced environment. I also spent time at the Canine Humane Network, which gave me the opportunity to work with animals and strengthen my sense of responsibility, patience, and compassion. In addition, I worked with Oaklawn Landscaping, where I developed hands-on skills, adaptability, and an appreciation for completing projects with care and efficiency. During high school, I also had the opportunity to take a cosmetology course as part of my studies, which allowed me to explore creativity, practice new techniques, and gain experience in a professional field. Altogether, these experiences have given me a well-rounded foundation, and I am excited to continue learning, growing, and applying my skills in future opportunities.

Overview

3
3
years of professional experience

Work History

Receptionist

Oaklawn Landscaping
06.2025 - Current
  • Managed front desk operations, greeting clients and directing inquiries to appropriate departments.
  • Coordinated appointment scheduling, ensuring optimal use of time and resources.
  • Maintained organized filing systems for client records and correspondence.
  • Assisted in handling incoming calls and messages with professionalism and accuracy.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Fostered positive relationships with clients through exceptional customer service skills.
  • Supported team members with administrative tasks to enhance overall productivity.
  • Developed and implemented office supply inventory tracking for efficiency improvements.
  • Processed visitor check-ins, ensuring compliance with security protocols.

Cashier

Boarmans Meat Market
07.2024 - 05.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced at shifts' end.
  • Assisted customers with product inquiries and provided exceptional service.
  • Collaborated with team members to ensure smooth store operations.
  • Handled returns and exchanges, adhering to company policies.
  • Promoted loyalty programs to enhance customer retention efforts.
  • Monitored inventory levels and reported discrepancies to management.
  • Trained new cashiers on register procedures and customer service standards.
  • Greeted customers entering store and responded promptly to customer needs.

Shift Leader

Canine Humaine Network (CHN)
01.2023 - 07.2024
  • Assisted in coordinating team activities to ensure efficient shift operations.
  • Monitored inventory levels and reported discrepancies to management for timely resolution.
  • Provided training and guidance to new employees on company policies and procedures.
  • Implemented safety protocols to maintain a secure work environment for all staff.
  • Facilitated communication between team members to promote collaboration and problem-solving.
  • Conducted quality checks on products to ensure compliance with company standards.
  • Maintained cleanliness and organization of work areas to enhance operational efficiency.
  • Supported management in scheduling staff shifts based on operational needs and employee availability.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Education

High School Diploma -

Mount Airy Christian Academy
Mount Airy, MD
01-2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Office administration
  • Scheduling appointments
  • Greeting and seating clients
  • Document management
  • Calendar management
  • Documentation and reporting

Timeline

Receptionist

Oaklawn Landscaping
06.2025 - Current

Cashier

Boarmans Meat Market
07.2024 - 05.2025

Shift Leader

Canine Humaine Network (CHN)
01.2023 - 07.2024

High School Diploma -

Mount Airy Christian Academy