Shelley Kamerzell
Brighton,CO
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations. Dedicated Department Manager with undeniable service, employee development and interpersonal skills. Boasts more than 4 years of experience overseeing complex department-management tasks. Versatile Department Manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with 4 years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments.
Overview
23
23
years of professional experience
Work History
Department Manager
Walmart
, United States
03.2023 - 03.2024
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Animal Care Worker
Riverdale animal shelter
Brighton, United States
03.2023 - 03.2024
- Feeding, watering, and cleaning up after the pets
- I also gave vaccines and did visits to help them get adopted
- Assisted with the adoption process by providing information about available animals and their needs.
- Administered medications, vaccinations, and other treatments as prescribed by veterinarians.
- Maintained cleanliness of animal enclosures, kennels, runs, cages and yards.
- Educated visitors on proper handling techniques for different species of animals.
- Collaborated with volunteers to ensure that all animals were receiving adequate care and enrichment activities.
- Counseled potential adopters on how to properly train their new pets at home.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
Warehouse assoitate
Amazon Fulfillment Services, Inc
Northglenn, United States
10.2018 - 05.2023
- I was a stower at amazon
- I scanned and put items into the pods to make them available for online purchase
Dog Bather
Paws for a spa
Brighton, Colorado
11.2013 - 05.2015
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Cleaned and sanitized tubs, tools, and equipment after each use.
- Greeted customers warmly upon arrival.
- Assisted in bathing dogs that were difficult to handle or had special needs.
- Performed dog brushing services including dematting and flea treatments.
- Evaluated customer's instructions for grooming their pet accurately.
- Provided nail trims and ear cleaning as requested by the customer.
- Maintained cleanliness of the facility at all times.
- Ensured safety protocols were followed throughout the grooming process.
- Monitored animals for signs of distress or discomfort during bath time.
- Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
- Applied flea treatments as instructed by the owner.
- Toweled off pets after baths to remove excess water from fur coat.
- Brushed out mats from fur coats using proper techniques.
- Notified owners when an issue was found with their pet's health or condition during a grooming session.
- Kept records of services provided to each pet in order to ensure accuracy in billing customers.
- Provided advice on proper maintenance of pet's coat between groomings.
- Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
- Educated customers on proper care techniques for their pets.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Supported animal health by keeping areas clean, neat and properly sanitized.
Customer Service Representative
Dish Network Corp
Northglenn, CO
02.2001 - 08.2001
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Aims Community College
01.2000
Skills
- Staff Training
- New Employee Training
- Safety Monitoring
- Customer Communication
- Customer Service
- Customer Interactions
- Strategic Planning
- Project Planning
- Supervisor
Work Authorization
United States
Personal Information
Title: Department Manager
Languages
English, Intermediate
References
References available upon request.
Timeline
Department Manager
Walmart
03.2023 - 03.2024
Animal Care Worker
Riverdale animal shelter
03.2023 - 03.2024
Warehouse assoitate
Amazon Fulfillment Services, Inc
10.2018 - 05.2023
Dog Bather
Paws for a spa
11.2013 - 05.2015
Customer Service Representative
Dish Network Corp
02.2001 - 08.2001
GED -
Aims Community College
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