Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Shelley Leady

Summary

Versatile professional with expertise in customer service, online sales, strategic analysis, data entry, and reporting. Notable leadership in employee training, cashiering, and Point of Sale (POS) operations. Recognized for optimizing store efficiency and contributing to operational excellence. Resilient and adaptive, showcasing determination. Collaborative team player skilled in customer service, multitasking, and navigating various computer screens efficiently. Systematic E-Commerce Associate possessing deep familiarity of SEO and complicated algorithms. Efficient and detailed professional offering 5-year background overseeing online sales and presence of web-based companies. Well-versed in tracking website functionality and using web analytics tools to track and measure performance. Goal-oriented individual committed to improving retention and conversion and boosting company's online presence and sales. Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in customer retention and customer service.

Overview

28
28
years of professional experience
1
1
Certification

Work History

E-Commerce Associate /CSR

MERS Goodwill
08.2017 - Current
  • Results-oriented professional with a strong background in online sales, customer service, strategic analysis, data entry, and reporting, coupled with computer proficiency
  • Selling and posting merchandise for online sales
  • Acquiring sales reports analyzing and strategizing on how to increase sales
  • Maintained high levels of customer satisfaction through responsive and personalized customer service.

Employee Training Coordinator/ Customer Service Associate/ Cashier

Panera Bread Co
05.2008 - 02.2013
  • Orchestrated employee training programs, cultivating a customer-centric team
  • Demonstrated leadership in task delegation, optimizing store efficiency
  • Proficient in cash handling, cashiering, and Point of Sale (POS) operations
  • Ensured smooth store openings/closings, contributing to operational excellence
  • Received accolades for enhancing customer satisfaction and efficient training.

Host, Employee Trainer-Mentor

Ameristar Casino
01.2006 - 01.2008
  • Excelled in customer service by greeting customers warmly, adeptly resolving issues, and aiding
  • Successfully took on the responsibility of employee training
  • Overcame personal challenges, including being legally deaf, showcasing resilience and determination
  • Acquired valuable experience in a customer-centric role and demonstrated adaptability to changing circumstances.

Office Manager

Tower Maintenance and Erection Corporation
05.1996 - 02.2006
  • Proven expertise in customer service, data entry, payroll, accounts receivable, and accounts payable
  • Proficient in Microsoft Office, including Word and Excel, with adept spreadsheet skills
  • Well-versed in research data, multitasking across various computer screens, and efficiently navigating through tasks
  • Typing speed of 30+ wpm, reaching 40-50wpm after focused practice
  • Collaborative team player with the ability to work independently and deliver tasks efficiently.

Customer Service Rep/ Cocktail Server

Tower Maintenance and Erection Corporation
01.2002 - 01.2006
  • Demonstrated excellence in customer service, adept at taking and managing customer orders, and providing exceptional service
  • Proven track record in efficiently serving customers, ensuring satisfaction, and contributing to a positive customer experience.

Education

Mobridge High School
Mobridge, SD

Associates in Business Management - Business Management

Brazosport College
Lake Jackson, TX
05.1989

Skills

  • Excel (9 years)
  • Microsoft word (9 years)
  • Payroll (9 years)
  • Training (10 years)
  • Word (9 years)
  • Crew Member
  • Customer Service
  • E-Commerce
  • Accounts Payable
  • Accounts Receivable
  • Computer literacy
  • Hospitality
  • Office Management
  • Search Engine Optimization (SEO)
  • POS
  • QuickBooks
  • Digital Marketing
  • Social Media Management
  • Cash handling
  • Computer (Can type in excess of 40 wpm ie, Microsoft Office, Excel, Microsoft Word, etc, Fax, Phone system, Management, Training, Humane Resources, Payroll, Log Sheets, tracking and placing orders : 10 years)
  • E-commerce platforms
  • SEO optimization
  • Digital marketing
  • Shipping coordination
  • Cross-selling strategies

Certification

Driver's License

Assessments

Customer focus & orientation, Proficient, October 2021, https://share.indeedassessments.com/attempts/79ca9f1b18c7a70260d6e34ad321c797eed53dc074545cb7

Timeline

E-Commerce Associate /CSR

MERS Goodwill
08.2017 - Current

Employee Training Coordinator/ Customer Service Associate/ Cashier

Panera Bread Co
05.2008 - 02.2013

Host, Employee Trainer-Mentor

Ameristar Casino
01.2006 - 01.2008

Customer Service Rep/ Cocktail Server

Tower Maintenance and Erection Corporation
01.2002 - 01.2006

Office Manager

Tower Maintenance and Erection Corporation
05.1996 - 02.2006

Mobridge High School

Associates in Business Management - Business Management

Brazosport College

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Shelley Leady