Overview
Summary
Work History
Skills
Accomplishments
Affiliations
Timeline
Generic
Shelley Lewis

Shelley Lewis

Customer Service, Dispatch, Project Management
Long Beach,CA

Overview

15
15
years of professional experience

Summary

A highly skilled and dedicated professional with a history in law enforcement and emergency dispatching. Proven leadership abilities in team supervision, operations coordination, and safety. Seeking a position as a Flight Coordinator/Dispatcher to put abilities to use and contribute to the success of PAM JETS.

Work History

Supervisory Police Sergeant

Department Of Defense Police
09.2009 - 02.2022
  • Supervised and coordinated daily operations of patrol shifts of up to 20 officers.
  • Reviewed case reports for accuracy and adherence to departmental rules and regulations.
  • Trained squad members to enhance proficiency in equipment and daily tasks.
  • Led shift briefings to notify officers of any new policies and identified wanted individuals in the surrounding region.
  • Developed and maintained great relationships with individuals in the community.
  • Accompanied police officers throughout shifts to evaluate performance and resolved inappropriate conduct.
  • Verified officers were instructed on proper field techniques to promote efficiency and public confidence.
  • Worked closely with local, state, and federal agencies.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift coverage.
  • Proactively identified scheduling concerns and devised rapid fixes to improve efficiency and profitability.

Dispatch Supervisor

Department Of Defense Police
09.2009 - 09.2021
  • Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
  • Managed public safety emergency units using a computerized dispatch system.
  • Maintained contact with 15-20 field officers, accounted for locations and status, and tracked field calls.
  • Supervised work, training, and performance assessments of emergency dispatch team.
  • Accessed law enforcement databases to gather criminal history information, which was then conveyed to field personnel.
  • Assisted callers in emergency situations with appropriate information and police support.
  • Received and prioritized calls for public emergency and non-emergency services.
  • Utilized interpersonal skills to defuse angry and emotionally charged situations.
  • Operated emergency response systems to retrieve up-to-date information.
  • Reviewed and maintained accurate daily logs, journal entries, and reports.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Works effectively in fast-paced environments.

Training Assistant

Department Of Defense Police
03.2011 - 10.2016
  • Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Assessed skill gaps for subordinates and developed training courses to meet identified needs.
  • Prepared materials for skills development and report writing classes.
  • Identified training needs and planned classes accordingly.
  • Recommended instructional strategies according to student needs and understanding of materials.

Assistant to Director of POTUS (AF-1) Detail

Department Of Defense Police
01.2007 - 08.2013
  • Served as Director's point of contact by screening calls and correspondence.
  • Managed daily diaries and set up appointments and meetings.
  • Supervised assigned officers and kept track of schedules to ensure sufficient shift coverage
  • Verified that all officers possessed up-to-date documentation and required clearances.
  • Monitored issues with scheduling to avoid overlapping and shortages.
  • Reviewed and analyzed documents from other federal and state agencies.
  • Collaborated on backup schedules and routes to maintain adequate protection.
  • Provided relief when shifts lacked sufficient personnel.

Skills

  • Exceptional leadership skills
  • Interpersonal skills
  • Personnel Supervision
  • Staff Assignments
  • Shift coverage and scheduling
  • Detail-oriented, self-starter
  • Verbal and Written Communication
  • Executive Calendars
  • Problem Resolution
  • Proficient with Microsoft Excel, PowerPoint, and Word Familiar with Flight Quoting Software (Takeflite)

Accomplishments

  • Supervised a team of 15-20 officers.
  • Collaborated with a team of 5 in the development of an efficient Background Investigations section.
  • Strong leadership and management abilities.
  • Outstanding coordination and organizational skills.
  • Knowledge of computerized dispatch systems.
  • Excellent judgment in prioritizing and allocating resources.
  • Effective interpersonal and communication skills.
  • Capability to work in a fast-paced, 24-hour-a-day environment.
  • Quick learner who can adapt to new situations.
  • Attention to detail and accuracy.
  • Dedicated to providing excellent customer service.
  • Maintained a secret clearance throughout my military
  • and Civil Service careers. (25 yrs.)

Affiliations

  • Disabled American Veterans
  • U.S. Vets
  • Association of the United States Army
  • Redondo Union High Alumni Association


Timeline

Training Assistant

Department Of Defense Police
03.2011 - 10.2016

Supervisory Police Sergeant

Department Of Defense Police
09.2009 - 02.2022

Dispatch Supervisor

Department Of Defense Police
09.2009 - 09.2021

Assistant to Director of POTUS (AF-1) Detail

Department Of Defense Police
01.2007 - 08.2013

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Shelley LewisCustomer Service, Dispatch, Project Management