Summary
Overview
Work History
Education
Skills
Timeline
Shelley Mallory

Shelley Mallory

Mount Pulaski,IL

Summary

Dynamic Practice Manager with a proven track record at Central Illinois Smiles, adept in workflow management and staff development. Excelled in enhancing patient growth, achieving revenue goals, and implementing policies. Skilled in electronic health records and fostering team excellence, significantly improving operational efficiency and patient care quality. Dynamic individual with hands-on experience in Dental Practice Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Experienced Practice Manager successful at handling payroll administration and patient relations for two-dentist practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with other specialty practices to extend patient care reach.

Overview

16
16
years of professional experience

Work History

Practice Manager

Central Illinois Smiles
03.2009 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.

Education

Biology

Eastern Illinois University, Charleston, IL

Skills

  • Workflow Management
  • Records Management
  • Electronic Health Records
  • Policy and procedure development
  • Resource Utilization
  • Staff Development
  • Policy Development
  • Policy Implementation
  • Workflow Planning
  • Payroll Administration
  • Practice Management
  • Staff Management

Timeline

Practice Manager - Central Illinois Smiles
03.2009 - Current
Eastern Illinois University - , Biology

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Shelley Mallory